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Clara Neal profile image

Clara Neal

Director Of Customer Service at Savvas Learning Company
Intro Book
Experienced Project Manager and Customer Service Leader with a strong background in training and leadership.
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Location
Gilbert, Arizona, United States, US
Skills
  • Project Management
  • Customer Service
  • Training
  • Social Media
  • Leadership
  • Show all
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Bio

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Clara Neal is a seasoned professional with 2+ years of experience in Project Management, Customer Service, and Leadership. She has held various roles, including Director of Customer Service and Customer Service Manager at Savvas Learning Company and Pearson North America. Clara has also supervised warehouse employees and managed staff of 20 customer service professionals. She holds a strong background in training, social media, coaching, change management, blended learning, and editing.

Experience

  • Savvas Learning Company
    • Chandler, Arizona, United States
    • Director Of Customer Service
      • Jan 2022 - Present
      • Chandler, Arizona, United States

  • Savvas Learning
    • Chandler, Arizona, United States
    • Customer Service Manager
      • Mar 2019 - Dec 2021
      • Chandler, Arizona, United States

  • Pearson North America
    • United Kingdom
    • Education
    • 700 & Above Employee
    • Manager
      • Apr 2003 - Mar 2019

      Manage staff of 20 customer service professionals for the accurate and timely processing of orders, samples, returns and claims. Manage a variety of departments within customer service including order processing, quality and mail room. Go to person for systems such as Esker, Content Manager and RightNow. Traveled to India for cross training on systems and processes. Review and manage reports.

    • Warehouse supervisor
      • Feb 1998 - Mar 2003

      Supervised a staff of 50 warehouse employees. Handled build to ship orders, built super kits and ensured timely shipments. Worked closely with order management, shipping and receiving departments. Worked offsite handling all aspects of the department.

Education

  • 1975 - 1979
    Clay County High

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

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