Experience

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  Cash Converters New Zealand

  • New Zealand
  • Retail
  • 1 - 100 Employee

  • Human Resources Manager

    • Jan 2023 - Present

    Key Responsibilities:• Collaborate with senior leadership to develop HR initiatives that support business goals.• Implement effective strategies to attract and retain top talent.• Design and deliver impactful training programs that enhance skills and boost performance.• Cultivate a positive workplace culture through proactive conflict resolution, open communication and employee engagement initiatives.• Implement robust performance management systems to drive accountability and continuous improvement.Key Achievements1. Initiated a monthly turnover report across all departments. Analysed the data and provided advice that resulted in improved retention.

  • Human Resources Business Partner

    • May 2017 - Jan 2023

    Key Responsibilities:• Build and maintain a positive, commercially focused, high-performing culture.• Provide sound employment relations advice.• Coach managers on best practice general HR and disciplinary matters.• Lead and monitor the performance management and learning initiatives.• Lead best practice recruitment and selection.• Coach and mentor to ensure the attraction and retention of high-quality employees.• Complete HR administration duties, payroll and reporting.• Propose and lead H&S initiatives, ensuring they are in line with NZ legislation and company values.Key Achievements:1. Researched, tested, created and implemented new HRM software for the company.2. Created and implemented a retention and benefits program.3. Implemented an HR training program with leaders in the organisation.4. Led company restructures using change management techniques.5. Project managed the creation of recruitment videos for the company.6. Managed change and uncertainty due to business changes as a result of Covid-19 and sale of the business.

  • Human Resources Coordinator

    • Jan 2015 - May 2017

    Key Responsibilities:• Provide centralised, end-to-end recruitment and selection services to all stakeholders (Stores, Head Office and Contact Centre).• Process timesheets for all departments and respond to employee payroll-related queries.• Complete HR administration tasks including exit interviews, reporting and data management.• Organise corporate team-building events.Key Achievements:1. Hired 56 individuals in one year due to Cash Converters expanding and opening 4 new stores.2. Assisted team in getting HR up and running in the company including:- Created and implemented policies and review templates- Created templates for disciplinary letters, Performance Improvement Plans and Disciplinary record- Ensured legal requirements were met

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  Added Insight

  • Auckland, New Zealand

  • Support Consultant

    • Mar 2014 - Jan 2015
    • Auckland, New Zealand

    Key Responsibilities:• Coordinate and assist with psychometric testing.• Respond to client requests and administer assessments to candidates.• Assist with 360 feedback survey projects.• Edit and proof written communication, reports and presentations.Key Achievements:1. Assisted with researching and creating a personality test from scratch.

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  NZ Post

  • Grafton, New Zealand

  • Retail Specialist

    • Jan 2010 - Mar 2014
    • Grafton, New Zealand

    Key Responsibilities• Sales of store items and ensuring a high level of customer satisfaction.• Assist with and be knowledgeable in NZ Post products, Lotto and Kiwibank services.• Opening and closing of the store.• Merchandising.