Experience

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  Skyblue Insurance

  • Lakewood, California

  • Executive Assistant

    • Dec 2018 - Present
    • Lakewood, California

    •Maintain payroll information by collecting, calculating, and entering data.•Preparing financial statements, reports, memos, invoices letters, and other documents.•Handling basic bookkeeping tasks.•Filing and retrieving corporate records, documents, and reports.•Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.•Using various software, including word processing, spreadsheets, databases, and presentation software.•Reading and analyzing incoming memos, submissions, and distributing them as needed.•Experience as a virtual assistant.•Opening, sorting and distributing incoming faxes, emails, and other correspondence.Provide general administrative support.

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  Los Angeles County Office of Education-LACOE

  • Downey, California

  • Temporary Office Assistant

    • May 2018 - Dec 2018
    • Downey, California

    •Answer phones and transfer to the appropriate staff member.•Take and distribute accurate messagesgreet public and clients and direct them to the correct staff member.•Coordinate messenger and courier servicereceive, sort and distribute incoming mailmonitor incoming emails and answer or forward as required.•Prepare outgoing mail for distributionfax, scan and copy documents.•Maintain office filing and storage systemsupdate and maintain databases such as mailing lists, contact lists and client information.•Retrieve information when requestedupdate and maintain internal staff contact lists

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  Ria Financial

  • South Gate, California

  • Team Lead

    • Aug 2013 - Aug 2015
    • South Gate, California

    • Scheduled staffing needs for busy international money transfer company• Prepared and presented training material for New Hire Orientation• Consistently maintained customer service standards and money handling • Received 40-50 incoming calls and outbound calls providing product knowledge to established and new customers• Answered customers inquiries and questions professionally by phone or email• Accurately entered or verified the customer’s information in database system• Effectively handled phone calls when putting calls on hold, transferring or being disconnected• Assisted customers with various inquiries such as processing transactions, questions about products, cancellations and providing office locations• Kept up-to-date with company products, services and policies• Identified problems, issues or complaints during queries and proposed solutions to team members

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  CVS Pharmacy

  • Downey, California

  • Sales Clerk

    • Jul 2010 - Nov 2012
    • Downey, California

    • Operated telephone to answer, screen, or forward calls, providing information, and taking message•Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care inall interactions, and actively identifying and resolving potential service issues•Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering helplocating additional items, when needed•Accurately operated a cash register - handling cash, checks and credit card transactions with precision whilefollowing company policies and procedures•Maintained the sales floor by restocking shelves, checking in vendors, updating pricing information andcompleting inventory management tasks as directed by store manager•Provided customer support to all departments, including photo and beauty, ensuring departments were fullystocked and operational while remaining current with all updated services and tools