Experience

• 

  Farfetch

  • London, United Kingdom

  • Senior Private Client Personal Shopper

    • Sep 2018 - Present
    • London, United Kingdom

    - Tailored private client services: Fashion styling, lifestyle/interior advising, made-to-measure high fashion appointment, fashion concierge sourcing.- Client relationship:1:1 fitting appointment, event experiences with clients, gifting and entertainment moments.- Brand relationship:Liaise directly with brand designer, store directors and sales associate from different brands for client's orders and requests.- After sales care and client acquisition :Deal with order issues, delay, return items and prevent client complaint and disappointment. Grow my client book from my clients as they would introduce their friends to me because the high standard service they received.- Leadership:Being a team player and inspiring the team with creative ideas. Support each other and treat everyone with respect.Listen to what the team really needs and honest deliver the feedback to the upper management team.

• 

  freelance

  • Private Client Personal Shopper

    • Apr 2018 - Present

    – Taking appointments and shopping requests with private clients in regard to luxury fashion, fine jewellery, high-end lifestyle, travel and beyond– Provide consulting service including personal styling, special event looks pre-selection – Specialised in Chinese fashion market, styling and services– Research the latest trend and fashion business insight – Liaise with super brands about bespoke orders and exclusive products

• 

  32 Art Jewellery

  • United Kingdom

  • Art Dirctor

    • Aug 2014 - Present
    • United Kingdom

    – Jewellery design, producing and multiple materials experiment– Brand management and customer communication– Social media communication, promotion and marketing– Market research and jewellery trend analysis

• 

  Harrods

  • London, United Kingdom

  • Personal shopping coordinator (Private Services Suite)

    • Jul 2016 - Mar 2018
    • London, United Kingdom

    – Engage with Private Clients to develop customer loyalty through understanding clients' shopping habits– Provide an ultimate shopping experience including personal styling, hands-free shopping, concierge service & wardrobe management– Appointment preparation (including style consulting, fashion appointment pre-selection, private suite visual merchandising) – Research the latest trend and fashion business insight – Liaise with internal/external buyers and brands regarding stock loans and bespoke orders– Daily administrative tasks (such as VAT, email liaising with after-sales services, beyond services, special orders etc.)

• 

  Georg Jensen

  • Denmark
  • Design Services
  • 400 - 500 Employee

  • Assistant Manager - Operations

    • Mar 2012 - Aug 2013

    – PR & Marketing:1. Main store responsibilities included assisting marketing manager on matters involving jewellery loans for media and PR campaigns, which were held in-store and online. (Example campaigns: Vogue Fashion Night Out, Fusion Dinner, new product launches press releases etc.)2. Executed various marketing plans (promotions, cooperation with other brands etc.). All set from head office.– VM:1. Ensure the implementation and execution of visual merchandising standards across the region, in line with brand guidelines.2. Prepare visual merchandising packs, including photos and plans.3. Provide support to stores required to adapt visual merchandising standards to their environment.– Operations:1. Stock management and stock ordering/transferring from other shops across Australia and overseas.2. Prepared monthly reports, weekly CRM as well as KPI reviews.3. Provided a link between the team and the manager for daily operations.4. Took part in recruitment and development of the staff.5. Involved in team motivation to achieve strong commercial results. 6. Provided the best customer service and after sales service as a brand ambassador.

  • Senior Jewellery Sales Specialist

    • Dec 2011 - Feb 2012

    Except the basic role of Jewellery sales, focus on high value items.Training junior staff members about product knowledge, company policies and after sales service.

• 

  Taiwan Trade Centre London

  • London, United Kingdom

  • Project Manager

    • Sep 2010 - Aug 2011
    • London, United Kingdom

    – Dealt with British companies who are interested in investing or importing products from Taiwan. – Assisted Taiwanese companies in setting up their businesses in the UK.– Researched different markets and industries in the UK and also edited weekly market reports.– Held road shows and relevant PR campaigns and also contacted buyers, suppliers, and journalists.– Arranged local meetings and the schedules for business delegations from Taiwan.– Attended various exhibitions and trade shows in the UK such as 100% Design London, Top Drawer etc.

• 

  Georg Jensen

  • Harrods department store, London

  • Jewellery Sales Specialist

    • Oct 2009 - Aug 2010
    • Harrods department store, London

    – Dealt with customers with a high level of customer care by being a brand representative. – Honed existing Designer Jewellery Retail knowledge and increased familiarity of Gemstones and Sliver smithery.– Responsibilities include stock checking and inventory management, visual merchandising and in-store display maintenance to comply with company standards, and undertaking end of day cashing up.– Commended on sales approach, customer service and link selling techniques by store manager and won Best Sales Associate in the Designer Jewellery Department in Harrods in March 2010.

• 

  Robinson Pfeffer

  • London, United Kingdom

  • PR Assistant and Showroom Visual Merchandiser (Fulltime Placement)

    • Jun 2009 - Aug 2009
    • London, United Kingdom

    – Responsible for photographing new collections, visual merchandising and decorating the showroom with clients garments and jewellery.– Researched showroom rates for numerous European locations through Internet research and targeted calls. – Increased experience in photo editing, utilising tools such as Adobe Photoshop and Illustrator, to make lookbooks.

• 

  Conde Nast Interculture Group

  • Taipei Taiwan

  • Project Planner

    • Jun 2005 - Feb 2007
    • Taipei Taiwan

    – Planned new magazine publications for business clients from numerous industries, such as Georg Jensen, Lexus, Charter Bank and Mercedes Benz.– Devised a range of marketing strategies by using customized magazine content to serve and communicate with clients’ existing customers and to develop new customers.– Responsible for editing the content of several magazines according to customer requirements. Features and issues included fashion, lifestyle, design, architecture, art, international news and travel.– Organised and promoted PR campaigns for clients to enhance their marketing strategies.– Comprehensively interviewed industry personalities, such as company directors, about their career, lifestyle and their outstanding achievements in their respective brands.– Taken the editor role for Georg Jensen’s newsletter in 2006.– Directed and monitored the company’s online database.