Experience

• 

  ZhongAn Insurance

  • Hong Kong SAR

  • Office Administrative Manager

    • Oct 2018 - Present
    • Hong Kong SAR

    Currently in a Fintech office environment with employees +250 delivering, with all rounded office administrative support. Leading a well-trained administrative team to deliver office and admin support services with excellent operational efficiency including including general office administration, bulk mailing, office security, procurement for office equipment and consumables, vendors sourcing and management, business travel arrangement, company car management, and organizing company and management events. As a Project manager, with extensive experience in leading and managing renovation project of new offices situated at grade A office premise. I am also responsible for office facility management and work closely with building management office to support a smooth office operation.

• 

  Telecom Digital

  • Adminstration Manager/Assistant to Directors

    • Sep 2010 - Nov 2016

     Draft and review agreement business agreemtn Comment, draft and translate consumer service agreement. Draft business correspondences of various nature  Organize regular scheduled meetings, prepare agenda and meeting minutes Track meeting decisions, open issues and tasks and follow up on action items. Creates and maintains project schedule and controls relation documentation flow within the project team.

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  Motorola

  • Customer Service Manager

    • Jun 1997 - Dec 2008

     Managed after-sales support service for key customer accounts to ensure operational excellence. Developed and implemented customer care and service program. Managed and improved service processes and policies Tracked and measured customer satisfaction to identify satisfiers and dissatisfiers so as to drive for action plan.  Managed and monitored performance of outsourced service on call centre operation.

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  IBM

  • Sales Administraiton

    • 1993 - 1997

     Administered sales and marketing support to assigned accounts that included conducting regular backlog review meeting with marketing and business partners to maintain valid backlog.  Coordinated with relevant departments on timely ordering, initiated schedule escalation with remote supply, followed through till arrival and coordinated installation activities to ensure customer satisfaction. Analyzed, identified and initiated all documents & activities required to process transactions to ensure all outstanding and in-process activities were accurately completed. Identified out of line cases or exposures and highlighted to marketing and management for attention and action, and to give recommendations when necessary. Participated in process enhancement to improve effectiveness, productivity and control. Maintained documentation and followed established procedures to ensure T & C compliance of special contracts and audit readiness.