Experience

• 

  Go2

  • Philadelphia, Pennsylvania, United States

  • Head of Talent Acquisition

    • Jun 2021 - Sep 2023
    • Philadelphia, Pennsylvania, United States

• 

  iQor

  • Iloilo, Western Visayas, Philippines

  • Customer Service Team Lead

    • Oct 2016 - Jun 2021
    • Iloilo, Western Visayas, Philippines

• 

  WNS Global Services

  • Iloilo, Western Visayas, Philippines

  • Customer Service Team Lead

    • Oct 2015 - Oct 2016
    • Iloilo, Western Visayas, Philippines

• 

  TransCom

  • Iloilo

  • Operations Supervisor

    • Jun 2015 - Nov 2015
    • Iloilo

• 

  PHINMA -University of Iloilo

  • COLLEGE INSTRUCTOR I (Part-Time)

    • Nov 2014 - Jun 2015

    Students: BS Tourism Management, BS Hotel and Restaurant Management, BS Accountancy, and BS Accounting TechnologySubjects:1. Front Office Management and Procedures2. Housekeeping Procedures3. Resort Development and Management4. Cruise Management and Operations5. Psychology: Personality Development and Human Relations6. Events Management7. Principles of Management and Organization

• 

  Iloilo City Community College

  • PROGRAM HEAD AND INSTRUCTOR I

    • Jun 2014 - Dec 2014

    Students: BS Travel Management Subjects:1. Principles of Management2. Entrepreneurship and Business Planning 3. Tourism Marketing4. Customer RelationsAffiliation: Co-adviser of BS Travel Management Organization, member of Academic Council, and Management CouncilWhile in ICCC, as Program Head: Ensured all programs and policies are aligned with college academic objectives. Monitored faculty academic performance Initiated seminars on customer service and Tourism and student-community enrichment activities Maintained quality in teaching through coaching and leading faculty members

  • PROGRAM HEAD AND INSTRUCTOR I

    • May 2014 - Nov 2014

    Students: BS Travel Management Subjects:1. Principles of Management2. Entrepreneurship and Business Planning 3. Tourism Marketing4. Customer RelationsAffiliation: Co-adviser of BS Travel Management Organization, member of Academic Council, and Management CouncilWhile in ICCC, as Program Head: Ensured all programs and policies are aligned with college academic objectives. Monitored faculty academic performance Initiated seminars on customer service and Tourism and student-community enrichment activities Maintained quality in teaching through coaching and leading faculty members

• 

  TeleTech

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Operations Manager

    • Apr 2009 - Feb 2014

    Number of Full-Time Employees handled: 750Production Management• Strategic and Quantitative Approach to operational decisions• Service Level Monitoring • KPI Forecasting and Achievement• Sales Management: Volume and revenue goals • Risk Assessment• Incorporation of different teaching techniques and approaches to adapt to learnersCustomer/Business Development • Building and deepening long-term account relationships via real time monitoring and client reporting, calibration sessions with client’s quality team• Managing Customer Centric strategies while leveraging client targets and contractual obligations • Keeping abreast of the latest company policies and procedures, marketing, economic, financial, technological, and other trends to provide references in guiding customers and subordinates to understand the implications of market events to corporate decision makingEthics and Compliance • Compliance with customer privacy and federal laws/company policies and procedures while striving to achieve a balance of business development and customer satisfaction • Ensure Satisfactory Audit ratings consistently to maintain the highest ethical standards and trust of the customersLeadership• Promotes Corporate- Cooperation • Inspiring change through values formation• Modelling the way • Personal Mission, Vision, Goal Setting

  • Team Lead

    • Aug 2010 - Oct 2012

• 

  Teletech Inc.

  • Iloilo

  • Customer Care Representative

    • Apr 2009 - Aug 2010
    • Iloilo