Experience

• 

  American Cruise Lines

  • United States
  • Leisure, Travel & Tourism
  • 700 & Above Employee

  • Assistant Hotel Manager

    • Jun 2023 - Present

  • Guest Services Coordinator, Cruise Director

    • Jul 2021 - Aug 2023

    *Greet guests; answer office phone; and be the first point of contact for guest requests throughout the day.*Assume lead role in organizing and distributing communication to/from Home Office, including but not limited to: Home Office shipments, Passenger information (Manifests, Transfer requests, Weekly bills, etc.); Crew movement (Crew arrivals, Uniform receipt, etc.)*Monitor employee timecards throughout the week to ensure the punches are accurate.*Personally welcome all Eagle Society, VIP, and special guests upon embarkation and throughout the cruise. Resolve problems and achieve enhanced service “value” at every opportunity.*Dispatch service requests and follow-up with passengers to ensure timely completion.*Be visible in Cocktail Hour and all Dining Room meals to foster guest relationships.*Ensure all guest preference items are delivered based on the passenger manifest.*Process “tentative” and “confirmed” reservations with the Home Office timely.

• 

  Extraco Banks

  • Temple, TX

  • Relationship Banker

    • Aug 2019 - Jun 2021
    • Temple, TX

    *Greeting customers *Educating customers on financial products available*Assisting customers with various forms of banking (apps, online banking, Extra Banker)*Opening accounts for new and existing customers*Facilitating personal and commercial financial transactions

• 

  Baylor Scott & White Health

  • Killeen/Temple, Texas Area

  • Program Administrator

    • Jun 2017 - Aug 2019
    • Killeen/Temple, Texas Area

    *Administer administrative, educational, and accreditation activities for GME*Serve as program representative for web-based data management programs*Facilitate promotions, transfer, graduation, and exits of residents and students*Collect, verify, and maintain proper student, resident, and fellow documentation*Prepare travel reimbursements and maintain the files of individual financial records*Direct orientation of incoming participants in a professional and timely manner and in accordance with regulatory requirements

• 

  Johnson Brothers Ford/Lincoln

  • Killeen/Temple, Texas Area

  • Receptionist

    • Apr 2017 - Jun 2017
    • Killeen/Temple, Texas Area

    *Provide first line support for telephone inquiries *Stock in new vehicles *Maintain updated vehicles stock binders

• 

  Holland America Line

  • ms Maasdam, ms Oosterdam, ms Westerdam, ms Prinsendam

  • Ship Librarian

    • Jan 2015 - Dec 2016
    • ms Maasdam, ms Oosterdam, ms Westerdam, ms Prinsendam

    *Maintain accurate and precise inventory of books, games and digital media  *Provide first line support for Internet issues, including refunds of minutes  *Plan, develop, and host book club program  *Assist guests with internet inquiries and library information  *Comply with all health, safety, and environmental policies  *Complete weekly Explorations Café report and end of voyage revenue report  *Check in/out all media  *Coordinate additional entertainment events as assigned  *Maintain updated continuing education courses

• 

  Troy Independent School District

  • Special Education Teacher

    • Aug 2004 - Dec 2014

    *Evaluate students individual development needs and develop learning goals*Build lesson plans focusing on identified competency issues and implement activities*Supervise paraprofessionals*Oversee motor learning lab and various therapies*Track students’ performance through documentation*Communicate students’ progress*Analyze, maintain and update student records*ESL teacher

• 

  Temple Independent School District

  • Special Education Teacher

    • Aug 2003 - Aug 2004

    *Determine students aptitudes based on on-going assessment*Develop curriculum based on assessed educational needs*Implement lessons through the use of developmental activities*Track students’ performance through documentation*Communicate students’ progress*Analyze, maintain and update student records*Special Olympics coach

• 

  Troy Independent School District

  • Special Education Teacher

    • Aug 2000 - Aug 2003

     Evaluate students individual development needs and develop learning goals Build lesson plans focusing on identified competency issues and implement activities Supervise paraprofessionals Facilitate developmental activities, interactive programs, and cooperative learning Track students’ performance through documentation Communicate students’ progress Analyze, maintain and update student records

• 

  Belton Independent School District

  • Special Education Teacher

    • Aug 1999 - Aug 2000

     Determine students aptitudes based on on-going assessment Develop curriculum based on assessed educational needs Implement lessons through the use of developmental activities Track students’ performance through documentation Communicate students’ progress Special Olympics coach

• 

  Troy Independent School District

  • Teaching Paraprofessional

    • Sep 1998 - Aug 1999

    Guided learning labsModified students lessons according to individual learning needsFacilitated various therapies

• 

  Temple Meridian Retirement Community

  • Assistant Activity Director

    • Oct 1996 - Sep 1998

    Designed monthly activity calendar based on residents' interests profilesOrganized community holiday eventsSpecialized events to ensure residents maintained enjoyable quality of lifeCommunicated with family members