Experience

• 

  Mortimer Clarke Solicitors

  • United Kingdom
  • Law Practice
  • 1 - 100 Employee

  • Project Co-ordinator and System Administrator

    • May 2022 - Present

    Coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of projects. Prepare reports for upper management regarding status of projects. As well as design and develop new and existing customer engagement strategies within the company’s IT architecture including Nexum/Adare Smart Edit and the company's Website.

  • Senior Litigation Executive / Peer-To-Peer Coach

    • Jul 2017 - Dec 2022

    Overseen team of new Litigation Executives to the business. Provide feedback and monitor KPIs daily to stay on track with monthly goals and probation terms. Provide assistance and respond to queries of other colleagues regarding any enforcements. Verify quality of the tasks performed by litigation executives. Design and deliver trainings to new staff members, review and update all procedures, and produce weekly reports for senior management. Direct overall management of Ad-hoc projects from conception to completion. Co-ordinate with Team Managers, available resources to ensure that the daily workload is consistently completed in line with agreed service standards.• Increased business revenue through management of project as per repossession procedures.• Developed and presented new draft to enhance functionality of procedures regarding repossession cases and training to of new staff.• Winner of Encore Capital Group and Cabot Management Group’s president club for outstanding Customer Service in 2020. • Successfully completed ICS Qualification related to communications.• Genius People, Level 4 Professional Qualification in Project Management, expected to complete in February 2023.

• 

  SUNRISE SOLICITORS LTD

  • London, Reino Unido

  • Immigration Caseworker

    • Jul 2016 - Jul 2017
    • London, Reino Unido

    Produced and presented various applications to UK border agency on behalf of clients for the appeal on refusal notices. Crafted legally accurate letters of recommendation for clients as well as for home office policy unit to clarify point-based system issues. Administered caseload, identified and resolved legal/practical issues related to matter, and delivered world-class customer services. Communicated with clients on daily basis through email and prepared attendance documents of telephone calls/meetings.• Achieved and exceeded ratio of approved applications and appeals' rate by circa 95%.

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  Embassy of Canada to Venezuela

  • Venezuela
  • International Trade and Development
  • 1 - 100 Employee

  • Administrative Assistant & Receptionist

    • May 2013 - Jun 2016

    Greet major clients and new visitors, while ensuring compliance of security measures among all individuals entering building. Handled all incoming invoices and deliveries, oversaw management of all official embassy social media accounts, and created content to respond client queries in English, French, and Spanish languages. Collaborated with finance officers to prepare embassy’s official tax recovery petition for government of Venezuela. Assessed passport applications and all documents, provided recommendations to clients on immigration and visa matters, and participated in different embassy meetings for strategic planning.• Successfully formulated and delivered latest Missions' VAT recovery report to senior management.

  • Acting Consular Assistant

    • Oct 2014 - Feb 2015

    Provide consular and passport assistance to clients.• Receive, review, and process passport and citizenship applications, as well as supporting documentation, and provide prompt advice on the application process to clients in person, by telephone, by email, or through social media in English, French and Spanish.• Plan, draft and publish consular-related content for social media.• Analyse and create reports on consular client profiles.• Participate in the development of the Embassy’s emergency strategy planning.

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  Embassy of Canada to Venezuela

  • Caracas, Venezuela

  • Agente de Inmigración

    • Oct 2012 - Jan 2013
    • Caracas, Venezuela

    Analysed process applications of tourist visas submitted by Venezuelans for travelling to Canada. Coordinated with department of citizenship and immigration Canada and ensured compliance of policies and procedures. Gathered information by interacting with clients and delivered visas through post and email.