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Chy Matthews profile image

Chy Matthews

Senior Software Analyst at Jack Henry
Intro Book
IT professional with extensive experience in customer service, computer hardware, and network administration.
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Location
New Orleans, Louisiana, United States, US
Languages
  • English -
Skills
  • Customer Service
  • Computer Hardware
  • Computer Repair
  • Network Administration
  • Mac
  • Show all
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Bio

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Chy Matthews is a seasoned IT professional with extensive experience in customer service, computer hardware, and network administration. He has worked as a Senior Software Analyst, IT Specialist, Lead Support Tech, and more, providing technical support and managing teams. Chy holds a High School Diploma from Marion Abramson Senior High School.

Experience

  • Jack Henry
    • Senior Software Analyst
      • Apr 2022 - Present

      Tier III escalation and support,

  • Ochsner Health System
    • New Orleans, Louisiana
    • IT Specialist
      • Apr 2019 - Mar 2022
      • New Orleans, Louisiana

  • OrthoSynetics
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Lead Support Tech
      • Apr 2018 - May 2019

    • JR Systems Administrator
      • Nov 2018 - Apr 2019

  • TEKsystems
    • Greater New Orleans Area
    • Printer and PC Technician/ EPIC rollout support
      • Jan 2018 - May 2018
      • Greater New Orleans Area

  • CellSavers
    • Greater New Orleans Area
    • Consumer Electronic Technician
      • Jun 2017 - Jan 2018
      • Greater New Orleans Area

      Repair Customer Personal Electronics, Mostly Phones and Tablets

  • Apple
    • Greater New Orleans Area
    • Technical Support Specialist II
      • Jul 2013 - Oct 2017
      • Greater New Orleans Area

      Troubleshoot and Diagnose many of products, from iPhones to iPads to MacBooks to desktop Macs. As the customers’ first point of contact, provide customer service, troubleshooting, and technical support. Listen to customers and use technical expertise, creativity, and passion to meet their needs

  • Geek Squad
    • Greater New Orleans Area
    • Advanced Repair Agent
      • Jan 2011 - Jul 2013
      • Greater New Orleans Area

      Maintain, repair, and service client technology and devices.Perform data backup and light recovery. Repairs including but not limited to Harddrive swaps, ram installs, screen repairs (phones and computers), Modifications and upgrades, basic installations and virus removal.

  • wiz kidd computer services
    • Greater New Orleans Area
    • Graphic Designer/ Web Administrator
      • Apr 2010 - Jun 2013
      • Greater New Orleans Area

      WizzKidd computer services ExpandedDesigned and manage web pages. Design advertisements, signs, and postings.Manage Web ads and Online Auctions

  • Cox Communications
    • Technical Support Specialist/ network
      • May 2012 - Jan 2013

      Provide high speed internet Tech support Assist in sales additional tech support, video services, and telephone salesRecognize and Utilize opportunities for customer rapport building and sales

  • Dunkin'​ Brands
    • Colorado Springs, Colorado Area
    • District Manager
      • May 2007 - Jul 2010
      • Colorado Springs, Colorado Area

      Managed 4 locations under the supervision of the franchise owners

  • Chevron
    • Greater New Orleans Area
    • Store Manager
      • Dec 2004 - Aug 2005
      • Greater New Orleans Area

  • ELEGANT ILLUSIONS
    • Greater New Orleans Area
    • Store Manager
      • Feb 2003 - Dec 2004
      • Greater New Orleans Area

Education

  • 1998 - 2001
    Marion Abramson Senior High School
    High School Diploma, Advanced Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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