Experience

• 

  Wellington Airport

  • New Zealand
  • Airlines and Aviation
  • 100 - 200 Employee

  • Volunteer at Wellington Airport

    • Apr 2019 - Present

    The primary goal of our ambassador programme is to provide assistance to passengers travelling through Wellington Airport. We have four main Ambassador locations at the airport with the additional support of roving ambassadors. The key responsibilities of an Ambassador are to;· Operate the Information Desks to provide visitors with information and assistance on airport services and facilities to meet the immediate requirements· Assist with passengers queuing in the Customs area of Wellington International Airport, directing passengers to the appropriate queue depending on their citizenship and declaration needs.· Follow the direction of WIAL management to ensure best practice and processes are followed, and high level of customer service, safety and security are achieved.

  • Volunteer

    • May 2019 - Present

• 

  Department of Internal Affairs (NZ)

  • Wellington & Wairarapa, New Zealand

  • Network Engineer (Voice)

    • Oct 2015 - Nov 2020
    • Wellington & Wairarapa, New Zealand

    Providing Technical support to Service Desk and Contact Centre for Cisco and MX1 (Ericsson) VOIP/Digital voice solution. Voice network management. Vendor management for day to day for their service support agreement. VOIP and Digital phones implementation. Project co-ordination.

• 

  Datacom

  • Brazil
  • Telecommunications
  • 700 & Above Employee

  • Network and Voice Analyst

    • Aug 2016 - Apr 2019

    Providing technical support for voice communication.

  • Voice and Data Analyst

    • 2016 - 2017

• 

  NSPIRE Technologies Ltd

  • Wellington

  • Technical Co-ordinator

    • Jun 2013 - Oct 2015
    • Wellington

    Providing Technical support to Service Desk and Contact Centre for Cisco and MX1 (Ericsson) VOIP/Digital voice solution. Voice network management. Vendor management for day to day for their service support agreement. VOIP and Digital phones implementation. Project co-ordination.

• 

  Gen-i

  • Design Consultant

    • Jan 2002 - May 2013

    Pre and post sale support

• 

  Telecom New Zealand

  • New Zealand
  • Telecommunications
  • 700 & Above Employee

  • Various

    • Jun 1972 - May 2013

    Avaya CS1000E VOIP solution and associated application products and services, Telecom PSTN network, Primary and Basic Rate, 0800, VPN and Centrex Design and planning Avaya CS1000E and associated application National number plan with integration with Telecom VPN and PABX Voice network Telecom PSTN Network optimisation Avaya Enterprise Configurator (EC) Tool for pre salePre and post sale support. Prepare and input into SOW (Statement Of Work) for customer solution.Service DeliveryWorking with Internal Telecom, and third party vendor for the successful delivery of the solution to the customer.Project management of under $ 50,000 and working with Project Manager for Technical assistance for the successful of all projects

  • Technical Consultant

    • 1998 - 2002

• 

  Telecom NZ Ltd

  • Telecom Business System

  • Team Laeder

    • 1995 - 1998
    • Telecom Business System