Experience

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  American Expediting Company

  • Cleveland/Akron, Ohio Area

  • Courier

    • Sep 2019 - Present
    • Cleveland/Akron, Ohio Area

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  Searching for Work

  • Cleveland, USA

  • searching

    • Jan 2018 - Present
    • Cleveland, USA

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  IGS Energy

  • Westlake, Ohio

  • Home Energy Consultant

    • Oct 2016 - Present
    • Westlake, Ohio

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  AT&T

  • Sales Consultant

    • Jun 2009 - Aug 2015

    Perform peer coaching to assist in skill development and goal attainment identifying skill gaps and development plans to achieve individual and team success.Support Call Center environment as Center Lead clearing customer and representative escalations. Providing training and support within AT&T systems and Methods and Procedures.Achieve and exceed individual and organizational goals, regularly exceeding monthly targets. Managing customers needs in residential markets with focuses on whole home solutions.

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  Stern Advertising

  • Beachwood, OH

  • Independent Computer / Database Contractor

    • Aug 2008 - Mar 2009
    • Beachwood, OH

    Operated as Media Director for Local Market Radio Stations, National Market Radio and National Internet Radio Markets.Coordinated National Media Buyers (Onmedia - OMD) monthly for purchases of advertising spots within the National, Local, and Internet Radio stations, preparing all airing instructions and reconciliation of completed airings between aired spots and purchased spots. Annual billing exceeded 200 Million dollars.

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  Allstate

  • Hudson, OH

  • Senior Unit Supervisor/Analyst

    • Apr 2004 - Mar 2006
    • Hudson, OH

    Managed team of over 25 individuals with responsibilities including: employee development, utilization, capacity management, talent management, succession planning, performance reviews, critical success factors, and human resources.Performed peer, team, and individual coaching and development, providing feedback, and progressive discipline. Participated as Project manager, project sponsor, facilitator, and SME for various projects including: process improvement and efficiency measurement, value-added processing and production and quality control processing improvements.

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  Dignified Options Casket Company, Inc

  • Akron, Ohio

  • Chief Operating Officer

    • Jul 2002 - Sep 2003
    • Akron, Ohio

    Operated, researched, developed, and implemented all aspects of a "new-to-market" retail funeral supply company.Developed sales plans and forecasts for the implementation and creation of the company.

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  Service Corporation International

  • Canton, Ohio Area

  • Family Services Supervisor

    • Apr 2001 - Jul 2002
    • Canton, Ohio Area

    Developed daily, weekly, monthly, and yearly sales forecasts and goals.Motivated team members to achieve goals.Scheduled, managed, and trained a team of counselors to master the art of counseling and sales regarding an emotionally volatiel time in customers' lives.Maintained individual sales quotas.

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  George S. May International

  • Park Ridge, IL

  • District Manager State of Ohio

    • Dec 2000 - Apr 2001
    • Park Ridge, IL

    Trained and developed sales associates for B2B consulting salesManaged and mentored a team of over 20 representatives statewideEducated representatives in the art of cold calling to small and medium businessesFostered development of skills necessary to reach executive decision makersTrained representatives on one-time closing techniques

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  Pennsylvania State University

  • University Park, PA

  • Assistant Director of LGBTA Student Center

    • May 1999 - Dec 2000
    • University Park, PA

    Implemented programming to increase the visibility and protection of LGBT students, faculty, and staffManaged and developed teams for programming in social and educational formats to increase tolerance, visibility, and awarenessDeveloped and maintained web resources, physical library, and programming schedules for multiple campusesSupported faculty, staff, and students with resources and conflict resolution

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  Elmora Discount Supply

  • Elmora, PA

  • Director of Sales and Marketing

    • Aug 1996 - Nov 1998
    • Elmora, PA

    Developed in-store inventory controls, POS computer systems, and sales tracking for a start-up companyResearched and developed a customer base using various methods for the acquisition of procurement of new and existing customers

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  Duca Funeral Homes and Long-Contres Funeral Homes

  • Johnstown, Pennsylvania Area

  • Funeral Director

    • Sep 1990 - Aug 1996
    • Johnstown, Pennsylvania Area

    Counseled families pre-need and at the time of needDeveloped and implemented a pre-need sales program protecting the future business of the firms and financial interest of families servedAnalyzed, researched, and developed IT systems to manage financial accountingMaintained inventory, report generation, and genealogical database records