Experience

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  Triskelion Inc.

  • United Kingdom
  • Hospitals and Health Care
  • 1 - 100 Employee

  • Business Owner

    • Jan 2014 - Present

    We are small business specialists. We diagnose and repair computer hardware and software issues. We remove stubborn viruses and malware including ransomeware. Our focus is on protecting your data and have several solutions that provide that end. We make sure that you business network is secure, optimized for your applications and that you have a plan for the future. We are a productivity focused IT company. Microsoft Office 365 is our primary Cloud computing offering.

  • Owner - Contract Work

    • 2004 - 2014

• 

  McGraw-Hill (contract)

  • Burr Ridge, IL

  • Technical Support Agent

    • Jun 2013 - Aug 2013
    • Burr Ridge, IL

    Provided technical support for digital learning products to students, instructors and sales force.

• 

  Helping Hand PC Services & Networking

  • Computer Technician

    • Apr 2012 - Feb 2013

    Provided installation and support for workstations, printers, routers/switches and servers as well as application support which included MS Office (Outlook, Excel, Word) and other customer specific applications including QuickBooks on-site, in-house and remotely via telephone.

• 

  INOC LLC

  • Project Manager (contract)

    • Oct 2011 - Nov 2011

    Managed the roll-out of LTE (4G) fiber optic equipment

• 

  SmartSource Technical Staffing

  • Field Support Engineer/Help Desk

    • Oct 2010 - Mar 2011

    Provide technical support for major fast food retail network upgrade.

• 

  BP

  • QA Analyst (contract)

    • Mar 2009 - May 2010

    Test new POS software releases for payment card processing compliance. Wrote test scripts and managed defects. Contract.

• 

  BP

  • United Kingdom
  • Oil and Gas
  • 700 & Above Employee

  • Senior Technical POS Specialist (contract)

    • 2006 - Sep 2008

    Provided technical support for roll-out of new electronic payment server solution to retail sites. Developed installation and troubleshooting processes as well as their respective KB documents.

  • Project Coordinator (contract)

    • Aug 2004 - Sep 2008

    Multiple Point of Sale equipment roll-out projects. Project coordinator, POS/card processing call center technical expert.

• 

  Lou Malnati's

  • Driver

    • 2004 - 2006

• 

  Proficient Case Management

  • Business Development Manager/Outside Sales

    • Jan 2002 - Nov 2003

    Charged with increasing revenue and directing all marketing activities in the sale of case management services to the workers compensation claims industry. Created outbound marketing collateral and improved the corporate image.

• 

  Tellabs

  • Product Planner

    • 1989 - 2001

    Created business cases to justify new divisional projects. Gained approval at VP level. Worked with customers to create Product Definitions. Managed projects. Created competitive analysis and new product introduction marketing material. Managed feasibility studies on new, leading edge technologies.Managed echo cancellation and digital cross- connect products.Worked with LEC's and Wireless carriers in the United States and many other countries.Was company delegate to ANSI and ITU-T.

• 

  Tellabs

  • Product Manager

    • 1982 - 1988

    Managed the profitability of a product line. Forecast sales levels for manufacturing planning and inventory control. Wrote proposals as part of the RFP process. Suggested product pricing to grow business. Was customer advocate to assure satisfaction in all areas of the customer experience.

• 

  Rockwell Wescom

  • Associate Engineer

    • 1974 - 1982

    Designed special services voice transmission equipment