Okay, so Chrystal has 16 years of experience in administrative roles, which is a good amount of time to develop skills. However, her skills are mostly in Microsoft Office and customer service, which are not typically in high demand or high-paying fields. She's not in a technical field like software development or engineering, which tend to pay more. Considering her experience and skills, I'd estimate her hourly rate to be around $25, which is a rough estimate and may be on the lower end of the scale.