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CJ

Christy Ospina Jones

Client Engagement Manager at Decisely
Intro Book
Seasoned insurance professional with 20+ years of experience in customer service, leadership, and account management.
  • Claim this Profile
Location
Clearwater, Florida, United States, US
Skills
  • Insurance
  • Customer Service
  • Microsoft Office
  • Leadership
  • Microsoft Word
  • Show all
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Bio

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Christy Ospina Jones is a seasoned insurance professional with expertise in customer service, leadership, and account management. She has over 20 years of experience in the industry, including roles at Decisely, NFP, and USAA.

Experience

  • Decisely
    • Clearwater, Florida, United States
    • Client Engagement Manager
      • Sep 2021 - Present
      • Clearwater, Florida, United States

  • NFP
    • Atlanta, Georgia, United States
    • Account Manager - Health Insurance Services
      • Aug 2015 - Dec 2020
      • Atlanta, Georgia, United States

      • Manage eleven major company clients in the municipality and school system sector. The average account management load is five accounts. • Oversee billing reconciliation and eligibility audits on the Bswift benefits enrollment platform. • Maintain client companies by educating the client on regulatory and legislative changes.

  • Stay at Home Mom
    • Atlanta Metropolitan Area
    • Stay At Home Mom
      • 2004 - 2015
      • Atlanta Metropolitan Area

      Fortunate to be able to stay at home raising two beautiful girls.

  • USAA
    • Greater Tampa Bay Area
    • Senior Claims Representative
      • Oct 1997 - Feb 2004
      • Greater Tampa Bay Area

      • Provided the initial contact and response to all claim events and determined the next steps and resolution in the claims process. • Worked with policyholders on gaps in coverage and offered solutions to assist during the claims resolution.

Education

  • University of South Florida
    Bachelor of Science (BS), Communication and Media Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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