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Christy Confetti Higgins
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- Content Management
- Web 2.0
- Program Management
- Information Architecture
- Content Strategy
- Show all
Bio
Credentials
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Compassionate Candor: A Radical Approach to Management with Kim Scott
LinkedInMay, 2024- Apr, 2026 -
Generative AI with Dan Jeffries
O'ReillyMar, 2023- Apr, 2026 -
UX Certificate
Nielsen Norman GroupAug, 2022- Apr, 2026 -
Out and Proud: Approaching LGBT Issues in the Workplace
LinkedInJun, 2020- Apr, 2026 -
Managing Stress
LinkedInMay, 2020- Apr, 2026 -
Advice for Leaders during a Crisis
LinkedInApr, 2020- Apr, 2026 -
Having Career Conversations with Your Team
LinkedInDec, 2019- Apr, 2026 -
Presenting Technical Information with Stories
LinkedInNov, 2019- Apr, 2026 -
Tony Schwartz on Managing Your Energy for Sustainable High Performance
Lynda.comMay, 2017- Apr, 2026
Experience
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Cybrarian, Director Digital Information Strategy and Experience
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Jan 2022 - Present
My team provides critical business and technical information services to all Oracle employees - enabling and supporting the information needs, information access/discovery, research, and information/knowledge sharing/collaboration across Oracle for learning, decision making, growth, research, and skill development while providing a competitive advantage to Oracle's business. We are data driven and user centered in all we do and leverage Oracle at Oracle solutions. My team leads the MyOracle (intranet) and HR web experiences through delightful and impactful design, information architecture, and content strategy. This includes the MyOracle search, bot, and genAI experiences to help employees get answers to questions and information to do their jobs.We are user experience and content strategy experts and seek to improve the overall information and learning experience at Oracle. We make finding information and learning easier at Oracle by providing easy access to the information you love - LinkedIn Learning, O'Reilly, Harvard, GlobeSmart, Oracle Learning Paths, and more.
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Cybrarian
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Feb 2010 - Present
Responsible for the Virtual Information Services program including digital content management, acquisition, integration, contract negotiations, education, marketing, access and awareness. Ensuring employees have the right information to do their work and engage them in information and knowledge sharing through targeted solutions and leveraging internal social media such as blogs, newsletters, video sharing platforms, collaboration tools, and more. Partner and strategize with leaders on information needs of the organization and work to deploy and integrate the information into the right teams. Internal social media and collaboration advocate. Learning and development champion - working to ensure employees can find/discover, use, share, and take action on learning and information across the organization. Key member of the Oracle intranet team driving content strategy through a user centered design and data driven approach to help create and establish a useful information architecture and means of getting information to employees (website, bots, search, and more).
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Adjunct Faculty
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Aug 2010 - Present
Teaching courses on the use of social media and technology to enable information management, delivery, communications and services.
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Digital Library Program Lead / Information Management, Communications and Content Strategist
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Aug 1999 - Feb 2010
Responsible for: content management, content selection and evaluation, content strategy, business, market, technical, and competitive content, strategic relationship management with content partners, contract negotiations, search and retrieval technologies, information architecture, usage and metrics gathering and reporting, content integration within portals, wikis, blogs, social networks, Second Life, microblogs etc., blog management, social media advocate and specialist, virtual world project management and events, knowledge and information sharing, content creation and editing, system and product requirements gathering/writing/tracking, product and program development and deployment, communications and awareness efforts within Sun on information resources and services.
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Research Analyst
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Oct 1996 - Jan 2000
Responsible for conducting business, market, competitive and technical research for Sun employees. Synthisize and analyze research results for each of delivery.
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Education
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1991 - 1995University of California at Davis
BS, Managerial Economics -
1996 - 1999
San Jose State University California
MLIS, Library and Information Science -
1996 - 1999
San Jose State University
Master of Library & Information Science - MLIS
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Industry Focus. “Information Technology and Services”
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