Experience

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  Johns Hopkins Hospital

  • Epic Coordinator

    • Jun 2022 - Present
• 

  Baltimore Curriculum Project

  • Baltimore, Maryland, United States

  • Teaching Assistant

    • Dec 2019 - Feb 2022
    • Baltimore, Maryland, United States
• 

  Office of the Chief Financial Officer (OCFO)

  • Washington DC-Baltimore Area

  • Accounting Technician

    • Oct 2016 - Dec 2019
    • Washington DC-Baltimore Area
• 

  T. Rowe Price

  • Cash Group Associate

    • Aug 2013 - Oct 2016

    • Tracking movement of cash transactions initiated by TRP Retirement Plan Services (RPS) and its clients. • Provides other RPS groups with accurate feedback on cash related activities and aggressively attempts to minimize the risk of financial exposure to errors. • Participate in projects and inf...

• 

  Toyota Financial Services

  • United States
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Collections

    • Jan 2009 - Sep 2011

    Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established proceduresBeing accountable for accurate and timely handling of all aspects of customer account maintenance and transactionsAnalyzes and makes decisions on retail and lease accounts, while providing the highest level of service to the customer while helping them make payment arrangements. Maintains call time at or below company-established objectives. Cultivates and preserves strong relationships with Toyota customers. Demonstrating strong organizational skills and attention to detailsUtilizing all collection tools available to maintain delinquencies and losses at or below Customer Service Center objectivesReviewing customers' history and, where appropriate and based on established policies and procedures, waiving late charges and granting extensionsRetrieving payment history from available systems and clearly communicating the status to the customerAnalyzing account characteristics and working with customers to resolve their issues, persuading them to bring their account current, and/or recommending appropriate solutions while providing great customer service

  • Collections

    • 2009 - 2011

• 

  Verizon Wireless

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Business Support Coordinator

    • Oct 2007 - Jan 2009

    Utilize effective call handling and communication techniques to meet quality standards, partner with supervisor and teammates to build team cohesion.Provide support to the sales channel, direct negotiation and day-to-day management of business customers, relocation of our corporate customer in our different billing systems.Meet or exceed statistical goals in the areas of quality including monitoring, remarking accounts, and transactional accuracy. Support administrative responsibilities including: processing price plan analysis, reworks, spreadsheets, mail and escalated call scenarios.Maintain billing records and also required to interface with other internal departments. Meet or exceed statistical goals in areas such as: quality, calls per day, hold time, idle/wrap up time. Proactive customer contact.Serve as point of contact via the Business Support Center queue by managing customer billing and service inquiries.

  • Customer Service Representative

    • Jul 2006 - Oct 2007

    Handling inbound customer calls while using a computer terminal, researching and resolving billing inquiries, explaining our products and services, and troubleshooting service and equipment questions.

• 

  Anne Arundel County Public Schools

  • Math Teacher

    • Aug 2005 - Jun 2006

    Maintain discipline in accordance with the rules and disciplinary systems of the school. Instruct and monitor students in the use of learning materials and equipment. Provide a variety of learning materials and resources for use in educational activities. Identify and select different instruction...