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Christopher Speers
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Bio
Credentials
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Microsoft Teams Essential Training
LinkedInOct, 2020- Apr, 2026 -
Cultivating a Growth Mindset
LinkedInAug, 2020- Apr, 2026 -
Learning Office 365
LinkedInMay, 2020- Apr, 2026 -
Microsoft Forms First Look
LinkedInMay, 2020- Apr, 2026 -
OneDrive for Business Essential Training
LinkedInMay, 2020- Apr, 2026 -
Outlook Essential Training (Office 365)
LinkedInMay, 2020- Apr, 2026 -
Enhancing Resilience
LinkedInApr, 2020- Apr, 2026 -
Managing Stress for Positive Change
LinkedInApr, 2020- Apr, 2026 -
Being Positive at Work
LinkedInMar, 2020- Apr, 2026 -
Building Resilience
LinkedInMar, 2020- Apr, 2026 -
Cultivating Mental Agility
LinkedInMar, 2020- Apr, 2026 -
Embracing Unexpected Change
LinkedInMar, 2020- Apr, 2026 -
Managing Stress
LinkedInMar, 2020- Apr, 2026
Experience
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United States
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Manufacturing
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1 - 100 Employee
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Warehouse Associate
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Aug 2022 - Present
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Sales Associate
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May 2022 - Present
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Warehouse Associate
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Nov 2021 - May 2022
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United States
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Insurance
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700 & Above Employee
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Claims Service Processor III
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Aug 2010 - Oct 2021
Claims Check Processor III (June 2015– Oct 2021)Claims Check Processor I & II (Aug 2010 – June 2015)Hired as a Claims Check Processor 1, I have been steadily promoted up through all three claims check processor roles. In each role I’ve consistently identified process improvement opportunities and efficiencies to streamline the processes I own or manage.• Sort checks out by policy or claim, identify between private client and E&S accounts, premium accounting, claims, reinsurance, tax refunds, filing fees, with required documentation• Research checks when missing information, scan checks for bank deposit, ensure documentation is correct• Drove the initiative to eliminate unnecessary printing our bank statements by using Nuance (software?)• Implemented a process to eliminate the manual check handoff to reinsurance team. Rather than using the “blue book/manual process” for sorting checks to various LOB, I began emailing reinsurance with a pdf scan• Implemented a process to research directly with the bank to provide more information and solve the EFT credits identification issue (explain no one took responsibility for this process and you were just cc’ in the interview)• Provided critical information needed to document the finance desk process for new SOPs• Team member involved in the OKM Project (internal domain housing for SOPs) for both testing and providing feedback to ensure accuracy of the repository and process• May perform outbound calls to bank and vendors to obtain check information and occasionally receive inbound calls from Nationwide Insurance customers• Coordinate the resolution of banking logon issues with Nationwide IT and JP Morgan bank• Currently part of W-9 project to put into correct repository to ensure all information is complete• Educate and train others on the finance desk functions to business partners and interns, train backups, answer questions
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Senior Mail Clerk
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Jun 2009 - Aug 2010
I began as an entry level Mail Clerk and within the year was promoted to Senior Mail Clerk. I met all SLAs for both internal mail delivery and outbound accountable mail. I regularly trained new hire mail associates on all mail clerk responsibilities to include receiving, sort and route incoming USPS and accountable mail, how to process and batch out mail and use the RMS system for processing evidence• Hand sorted to identify policy and claim documents, LOB, checks, claims evidence • Performed QC checks on outgoing overnight mail documents • Sorted claims evidence, logged for archive and stored properly via retention guidelines• Checks were accurately logged and delivered through the chain of custody process • Delivered mail across two buildings, two floors each • Handled incoming and outgoing mail through coversheets and email requests. • Used Access databases to track accountable mail. • Operated automated envelope mail opener machine.• Researched mystery and returned mail to identify the correct business owners
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Space Age Auto Paint
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Mesa, Arizona
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Sales Representative
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Nov 2006 - Jul 2010
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Mesa, Arizona
Full time Associate (Nov. 2006 – Aug. 2010)Part time Associate (Aug 2010-Jan 2012) Customer service responsibilities included; answering a multi-phone system for order placement, check status of orders, arrange delivery appointments, faxing and copying orders with customer information for sales. • Daily researched and resolved customer inquiries in store and via phone• I checked in incoming vendor products multiple times a day • Responsible for reconciling cash drawers and recording daily sales on inventory sheets • Daily responsibilities included; “face” and “upstock” products along with cleaning the warehouse • Due to consistent turnover of both full time and part time staff, • Primarily responsible for training incoming new hires due to the consistent turnover of both FTE and part time staff
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Education
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Westwood High School, Mesa, AZ
High School Diploma
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Industry Focus. “Retail”
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