Okay, let’s tackle this. So Christopher Simms has 16 years of experience in IT, which is a good amount of time to develop skills. His skills like Customer Service, Troubleshooting, System Administration, and Project Management are in demand. However, his role as a Call-centre Co-ordinator might not be as high-paying as other IT roles. Location is City of Cape Town, Western Cape, South Africa, which could impact salary. Considering his experience and skills, I would estimate his hourly rate to be around $75, which is a reasonable rate for an IT professional in his position and location.