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Christopher Dubois

Customer Service Associate at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Alliant Energy</span>
Intro Book
Christopher Dubois is a seasoned customer service professional with extensive experience in sales, leadership, and insurance, holding various roles in Cedar Rapids, Iowa, with proficiency in Microsoft Excel and multiple languages.
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Location
Cedar Rapids, Iowa, United States, US
Skills
  • Customer Service
  • Sales
  • Microsoft Excel
  • Leadership
  • Insurance
  • Show all
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Bio

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Topline AI
Christopher Dubois is a seasoned customer service professional with extensive experience in the insurance industry. Based in Cedar Rapids, Iowa, he has honed his skills in sales, leadership, and Microsoft Excel. With a strong educational background, Christopher holds various roles, including Customer Service Associate at Alliant Energy and Tax Payer Support at TEKsystems. He has also worked as a Temp at US Tech Solutions, GE Capital, and Adecco, gaining expertise in deescalating calls and navigating software. Christopher's proficiency in multiple languages and skills in customer service, sales, and leadership make him a valuable asset in any organization.

Experience

  • Alliant Energy
    • Cedar Rapids
    • Customer Service Associate
      • Jul 2023 - Feb 2024
      • Cedar Rapids

      Processing collection, service, and emergency/outage calls while coordinating work with field office.

  • TEKsystems
    • Cedar Rapids, Iowa, United States
    • Tax Payer Support
      • Mar 2019 - Jul 2020
      • Cedar Rapids, Iowa, United States

      I helped tax preparers and business owners navigate the software to better self serve as well as trouble their questions with the software. I also assisted normal consumers on the priority line.

  • Transamerica Life Insurance Company
    • Customer Service
      • Apr 2012 - Jan 2019
  • Adecco Staffing, USA
    • Cedar Rapids, Iowa Area
    • Temp
      • Dec 2009 - Apr 2012
      • Cedar Rapids, Iowa Area

      These folks were great to work with. I actually started at Transamerica 6 months prior to my hire date as an Adeccco temp.

  • US Tech Solutions
    • Cedar Rapids, Iowa Area
    • Customer Service Representative
      • Jun 2008 - Jun 2009
      • Cedar Rapids, Iowa Area

      Temp work for GE Capital. It was a pleasant year of work where I fine tuned my ability to deescalate calls. Sadly, my contract wasn't renewed as GE Capital was looking for ways to reduce their costs by sending my branch of customer service out of the country.

  • Apac
    • Cedar Rapids, Iowa Area
    • Customer Service Representative
      • Feb 2006 - Oct 2007
      • Cedar Rapids, Iowa Area

      I got back into the customer service game by taking calls for Medco and helping people and doctor&#39;s offices get information on pre-authorization for their prescription medication through their insurance provider. This job ended when they wanted to move everything to work at home and my home w...

  • Burger King - Tri City Foods, Inc. (formally He...
    • Cedar Rapids, Iowa Area
    • Front Line
      • Aug 2004 - Sep 2005
      • Cedar Rapids, Iowa Area

      I got this job right after my first son was born as money was tight. Spent a year developing patience and efficiency dealing with people who really wanted their food.

  • MCI
    • Cedar Rapids, Iowa Area
    • Customer Service Representative
      • Dec 2000 - Jun 2001
      • Cedar Rapids, Iowa Area

      This is what I did right after high school up until I went to college. I handled billing questions for customers on their long distance accounts and checked for line availability.

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance.”

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