Experience

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  OC Robotics | A GE Aerospace Company

  • Bristol, England, United Kingdom

  • Customer & Product Support Engineer

    • Dec 2022 - Present
    • Bristol, England, United Kingdom

    I am a dedicated Customer and Product Support Engineer at GE Aerospace Bristol, contributing to the design and supply of cutting-edge Inspection solutions for enclosed Aircraft sections. With a focus on excellence, I take pride in my role and responsibilities that encompass:Product Expertise and Quality AssurancePlaying a pivotal role in the build, configuration, and final quality assurance of GE Aerospace EMT (engine maintenance technology) products, ensuring they meet the highest standards of performance and reliability.Documentation and Standard Compliance Create Operator and Maintenance Service Manuals in adherence to the ASD-STE100 standards, simplifying processes and enhancing usability for end-users.Customer Relationship Management Leveraging our CRM Salesforce platform, I provide exceptional support to customers, promptly addressing inquiries, resolving issues and fostering strong, long-lasting relationships.Global Sales SupportAssisting the Sales team by effectively communicating GE Aerospace Bristol cutting-edge technologies and capabilities to customers worldwide, contributing to the growth of our customer base.Virtual and Onsite Training Creating and delivering comprehensive virtual or onsite equipment training, empowering Customers globally to utilise EMT inspection solutions efficiently and effectively.Technical Skills Electromechanical AssemblyCRM SalesforceProduct Quality AssuranceService Manual Creation (ASD-STE100)Global Customer SupportSales CommunicationTraining Delivery

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  Carl Zeiss Meditec AG

  • South West

  • Technical Product Specialist

    • Nov 2013 - Dec 2022
    • South West

    I’m a dedicated professional with a proven track record in the field of optical technology. In 2015, I earned a promotion to Product Specialist at Carl Zeiss, specializing in Optical Coherence Tomography (OCT) devices.I thrive in tackling complex challenges related to OCT equipment, consistently delivering effective solutions. My expertise extends beyond OCT, encompassing training in YAG Laser, Surgical Microscopes, Forum patient management IT Solutions, IOL Biometry, Slit lamp, and Fundus camera devices.My dedication shines through in providing top-tier customer support. I excel in on-site installation, diagnoses, troubleshooting, and the service and repair of optical and associated networking IT systems. As part of a dynamic technical support team, I offer remote assistance to customers across the UK via phone, email, and remote access.I hold certifications in NVQ Level 3 Learning and Development and a Business Improvements Techniques (BIT) Diploma NVQ Level 3. These qualifications have enabled me to enhance our 1-1 Field Service Engineer (FSE) mentoring processes, delivering improvements in quality, cost-efficiency, and delivery for Carl Zeiss Meditec.As the Team Leader of the 1-1 Field Engineer Mentoring program, I oversaw a team of 6 Senior Field Engineer Mentors and had the responsibility for implementing and evolving this program. Our core objectives included ongoing FSE development, cross-training for efficiency, Learning Needs Analysis (LNA), documentation compliance (ISO 9001).I’ve also completed the Institute of Leadership and Management (ILM) Level 3 certification, which has empowered me to handle FSE recruitment, selection, and mentoring. I issued SMART objectives, provided guidance, and ensured they upheld Carl Zeiss Field Service standards and practices.

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  Philips Healthcare

  • South West

  • Field Service Engineer

    • Sep 2012 - Nov 2013
    • South West

    Responsible for the maintenance, service and repair of a vast range of equipment over a number of sites within the South West region. Experienced in installation, repair and maintenance on Diagnostic X-ray systems, Sectra/Philips L30 + SI L50 MicroDose Mammography systems, and Philips Mobile C-Arm BV Family Interventional X-Ray systems.

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  Henry Schein

  • Bristol, United Kingdom

  • Field Service Technician, KaVo Specialist

    • Sep 2010 - Sep 2012
    • Bristol, United Kingdom

    1st point of contact for engineers and customers with anything related to KaVo products and training. I introduced KaVo planned maintenance guides for the engineers, which proved very successful. I was also responsible for the maintenance, service and repair of a vast range of other dental equipment over a number of Dental Practices within the South West. This involved negotiating service contracts and enhancing client relationships to a high standard while delivering a professional service to private and NHS dental practices. Factory trained by KaVo, Sirona, and Belmont Dental units. Gendex, Kodak, and Belmont X-Ray.Cattani and Durr Suction/Vacuum units.Jun-Air compressors.

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  KaVo

  • Field Service Engineer

    • Sep 2007 - Sep 2010

    Responsible for the maintenance, service and repair of the huge range of KaVo dental equipment and Gendex X-ray equipment, over a number of sites within the South West. My role also included negotiating and selling service contracts. Delivering a professional service at all times. I am factory trained in the installation,repair and maintenance of all KaVo Dental units, from the 1057-E80.Gendex OPG and Intra-Oral x-ray units.Cattani and Durr Suction/Vacuum motors.

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  SafeLab Ltd

  • Field Service Engineer

    • Apr 2006 - Aug 2007

    Installation, repair and maintenance of Ducted Fume Cupboards, Re-circulating Fume Cupboards, Laminar Flow Cabinets, Scrubbers,and Forensic Drying Cabinets.

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  British Army

  • World-Wide

  • REME, Armourer

    • Jan 2000 - Jan 2005
    • World-Wide

    Class 2 Armourer

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  Seetru Limited

  • Bristol, United Kingdom

  • Engineering Apprentice EMTA

    • Jul 1996 - Dec 2000
    • Bristol, United Kingdom

    Mechanical Apprentice