Experience

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  BrandMuscle

  • Cleveland/Akron, Ohio Area

  • Account Executive in Client Services

    • 2019 - Present
    • Cleveland/Akron, Ohio Area

    The BrandMuscle Integrated Local Marketing Platform provides a suite of SAAS based tools and services that help national brands manage channel marketing and incentive programs.Responsible for ongoing day-to-day client relationship management and maintaining strong relationships across internal departments and external partners.Responsible for general brand and channel consistency on SAAS marketing site and perform regular site audits, creative proofing, and test ad template functionality.Manage all aspects of technical and creative projects, including project planning, execution, timing, functionality, troubleshooting, quality, and cost.

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  Sedgwick

  • Seven Hills, Ohio

  • Client Services - American Express

    • 2018 - 2019
    • Seven Hills, Ohio

    Sedgwick Claims Management Services, Inc. develops and operates a cloud-based platform that provides technology-enabled claims and productivity management solutions to businesses in North America.Provided support for SAAS application and managed overall client service; educated corporate card end users on claims system and provided application reporting information to both internal and external teams; helped ensure that service teams exceeded Service Level Agreement Performance Standards and Quality Programs.

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  Open Systems of Cleveland

  • Cleveland/Akron, Ohio Area

  • Account Manager

    • 2013 - 2016
    • Cleveland/Akron, Ohio Area

    Responsible for client relationship management, strategic business development, and customer service; solutions included high-end data servers, storage, virtualization, networking, and disaster recoveryExpanded K-12 practice by establishing new channel reseller agreements with Google, Hapara, and BumpArmor creating additional revenue streamsLed trade show event marketing at The Chromebook Institute, The National Association of Educational Procurement, and The Ohio E-Tech ShowWrote marketing and sales copy for MacAfee Email Marketing and HP Telemarketing Campaigns

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  Smart Collaborative Solutions India Private Limited

  • Cleveland/Akron, Ohio Area

  • Account Manager

    • 2011 - 2013
    • Cleveland/Akron, Ohio Area

    Responsible for business development, account management, and customer service for public and charter schools within the Federal E-Rate program; solutions included IT hardware, software, network installation, and managed servicesManaged marketing and promotion for the Indiana Charter School Conference and the Illinois Education and Teachers Conference generating 56 new leads for the 2011 Federal E-Rate programCo-created Sales Intern Program with area Colleges and Universities; responsible for training interns on sales methodology, IT industry, and Smart Solutions’ E-Rate practice

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  eBlueprint

  • Cleveland/Akron, Ohio Area

  • eProject Manager

    • 2006 - 2010
    • Cleveland/Akron, Ohio Area

    Responsible for project management, customer service, and client training of Reprographics customers; solutions included a web portal and on-line workflow system for architects, engineers, and construction professionalsWorked with software developers and IT department to resolve customer support issues and improve work flow processesManaged online construction projects for The Cleveland Clinic, University Hospitals, and Cuyahoga Community College

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  Bantam Network Services

  • Cleveland/Akron, Ohio Area

  • Service Manager

    • 1998 - 2006
    • Cleveland/Akron, Ohio Area

    Managed Staff of 6 systems engineers and supervised local area network installations, hardware support, application development, and network maintenance for small business customersWorked with project staff to define project parameters and create project proposals Co-created customer service methodology framework to ensure timely, on-budget project completion by documenting project scope, costs, and service deliverablesManaged reseller relationships with Microsoft and Tech Data

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  Computer Associates

  • Cleveland/Akron, Ohio Area

  • Marketing Specialist

    • 1996 - 1998
    • Cleveland/Akron, Ohio Area

    Responsible for sales and marketing of CA’s portfolio of Information Management software, training, and installation servicesWorked with Sherwin Williams to develop an online Human Resource application, reducing Human Resource administration expensesCharged with recruiting CIO and CTO executives within territory to attend high-level seminars, briefings, and to provide testimonials