Experience

• 

  Brightdrop

  • United States
  • Motor Vehicle Manufacturing
  • 300 - 400 Employee

  • Solution Implementation Analyst

    • Mar 2022 - Dec 2023
    • Tampa, Florida, United States

    ● Led customer onboarding activities such as evaluations and product rollouts associated with electrification of last mile delivery vehicles (ZEVO 400 and 600) ● Partnered with client solutions team to develop and organize strategy for electrification of fleet ● Immersed in client business to actively identify best use case for fleet electrification ● Served as a product subject matter expert during customer-facing activity for the BrightDrop ZEVO 400 and 600 ● Drove issue resolution both internally and externally to remove barriers that prevented user adoption

• 

  Reeves Import Motorcars

  • United States
  • Motor Vehicle Manufacturing
  • 100 - 200 Employee

  • Assistant Service Manager

    • Aug 2019 - Feb 2022
    • Tampa, Florida

    ● Recruited to generate sales and manage customer expectations for a regional automobile dealership, facilitating completion of 400 work orders and selling up to $150,000 in services monthly ● Shepherd the car care process internally and the customer experience externally, ensuring sufficient inventory levels, liaising between technicians and customers, and coordinating the complete repair experience ● Assist up to 20 customers daily with issues ranging in technical complexity, major repairs, and warranty work ● Meet or beat monthly sales and customer retention targets ● As Lead Advisor, constructed daily workflow for 75 staff, improving efficiency

• 

  Lakeland Toyota

  • Automotive
  • 1 - 100 Employee

  • Assistant Service Manager

    • Oct 2018 - Aug 2019
    • Lakeland, Florida

• 

  Tires Plus Total Car Care

  • United States
  • Retail
  • 700 & Above Employee

  • Store Manager

    • Apr 2009 - Sep 2018
    • Plant City, Florida

    ● Promoted from intern to PT sales advisor to service manager to store manager of a busy location of a national car care retailer, turning a store losing $30,000 annually into one producing $175,000 annually ● Recruited, hired, trained, and managed up to 18 staff, monitoring payroll daily and compensating for staffing interruptions ● Created an annual budget of store goals, editing it monthly against performance and adjusting store operations as necessary to remain on target for $100,000 annual profit ● Controlled inventory of up to $1.2 million including reviewing corporate reports of availability and preparing requests ● Spearheaded marketing implementation of corporate directives and maintained a hyper-local, grassroots marketing program including monthly community events ● Store recognized as a training location for new hires; trained more than 10 staff in sales and operations *Two President’s Club Awards for being one of top 250 stores in 15 metrics out of 2,500 stores*