Experience

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  Total Wine & More

  • Daly City, California, United States

  • Assistant Manager

    • Nov 2022 - Present
    • Daly City, California, United States
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  Dave & Buster's Inc.

  • Daly City, California

  • Bartender

    • Nov 2016 - Present
    • Daly City, California

    • Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.•Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calcul...

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  Shift

  • United States
  • Internet Publishing
  • 400 - 500 Employee

  • Fulfillment Experience Manager

    • Jul 2021 - Nov 2022

    * Collaborated with COO to build a small team to improve sales of online purchase customers* Averaged over 40% in total company sales each month, lowered missed calls percentage, and shortened delivery times* Managed other locations in different cities to delegate, provide logistics, and customer support* Team up with sales, field operations, reconditioning team, and third party transporters on a day to day basis* Contact customers via TalkDesk/Email/Sonar to qualify, book, update on repairs, and shipping* Part of the success of the customer's journey by partnering with the customer to provide excellent service on a daily basis during every interaction* Handle multiple interactions with customers daily via phone* Partnered our Quality Assurance team to ensure our customer stays informed of anything regarding their vehicle purchase* Solve problems by working hand in hand with internal Sales, Financing, and Field Ops teams to ensure a smooth customer buying experience.* Make efficient decisions to ensure successful appointments and excellent customer experience* Ability to navigate and resolve complex customer situations such as providing logistic eta of vehicle

  • Assistant Team Lead

    • Apr 2021 - Jun 2021

    * Managed field operations, provide escalation resolution, problem solving, customer experience * Liaison onboarding new hires to lower employee turnaround rate * Manage teams by offering coaching in areas of improvement* Used a combination of Salesforce, OpsWeb system, Slack, Periscope, and Zendesk.

  • Concierge

    • Dec 2020 - Mar 2021

    * Ensured customers can buy the vehicles they want in a way that suits them. * Provided customers with a smooth and easy test drive and delivery experience.* Evaluated customer’s vehicles and making sure quality check on vehicles were up to standards.* Have a sales license to sell vehicles and made the process easy for the purchase and sale of vehicles by becoming an expert on DMV paperwork.* Solving problems by working hand in hand with internal Sales, Financing, and Field Support Reps.* Partnering with the customer to provide excellent service on a daily basis during every interactionusing technology to bring transparency and convenience to the car buying process.

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  Blue Line Pizza

  • Daly City, CA

  • Server-Bartender

    • Oct 2014 - Jan 2017
    • Daly City, CA

    • Started as a server and was promoted to being a bartender.• Bartenders are known to be the face of the restaurant to provide the best dine in experience.• Responsible for making cocktails for all guests, up-selling, providing food-pairing suggestions.• Train new hires to become servers and bart...

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  New Creation SF

  • Founder

    • Oct 2014 - Oct 2015

    • Designed and created my own clothing brand from the bottom up on my own.• Made a website, bought the equipment needed and tried different models to succeed. • Made more on my return on investment than what was initially was invested in the beginning. • I made a limited amount of shirts and rele...

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  Buffalo Wild Wings

  • Daly City, CA

  • Server

    • Nov 2012 - Sep 2014
    • Daly City, CA

    • Hired as a server and became a trainer.• Trained well over 15 new hires.• Averaged $1,500 in sales a night.• Engage with guests and share knowledge about sports, alcohol, and food.• Learned the importance of time management with food orders and making sure guests were satisfied.• And being a he...

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  Panera Bread

  • Millbrae, CA

  • Catering

    • Feb 2011 - Feb 2012
    • Millbrae, CA

    • Was part a team of 3 people who were in charge of catering• Responsible for taking orders, prepping food, and delivering to businesses like Genentech IBM, etc. • Averaged $5,000 in sales a day

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  Jan-Pro Cleaning Systems

  • Burlingame, CA

  • Co-Owner

    • Jan 2009 - Sep 2011
    • Burlingame, CA

    • Co-Owner of a franchise at the age of 19.• Responsible for providing quality commercial cleaning services.Generated $10,000 gross income a month.• Learned communication skills and made sure clients were fully satisfied with their services throughout the Peninsula.• The business would also be ra...