Experience

• 

  CUM Books

  • South Africa

  • Customer Service Supervisor

    • Jun 2021 - Oct 2021
    • South Africa

    assist branch manager in training and development. Problem and conflict solving by addressing customer complains and issues arise. Stock management, stock display and prising. Overall function to deliver superior customer service by adhering to service standards. Basic Admin duties e.g. handle of negative stock, prising, daily banking and cash ups, recons etc. Rapport any discrapencies to management e g. damage stock. overall function to educate, advise and support customers through fast efficient service by attending to them and resolve customer queries and issues.

• 

  PNA Stationers (Pty) Ltd

  • South Africa

  • Manager

    • Dec 2020 - Mar 2021
    • South Africa

    manage the overall store standards, staff performance and resolve customer queries. This also involve handle daily responsibilities that come with managing a stationary store, like stock control, ordering and receiving. Ensure that the store policies are upheld and adhere to at all times. Making sure that effective and efficient customer service is carried out and adhere and source customer request and queries for products e.g stationary, arts, crafts and books. Oversee store layout, effective shelf utilisation to suppliers specifications and standards and networking with suppliers representatives for stock supplies and promotions. Liable for the store admin like daily cash up's and banking, control of quotes, invoices and purchase orders ect. Implementing strategies to increase sales and reach targets.Maintaining store standards and safety.

• 

  Absa Group

  • South Africa
  • Financial Services
  • 700 & Above Employee

  • Customer Service Manager

    • Apr 2015 - Mar 2019

    Staff management Customer experience satisfactionResolving customer complaintsCoaching and motivating of staff and develop skills gaps Drive to reach agreed targets and objectives as per contractsManage and control risk and work related functions day to day activities and admin related tasksEnhance overall customer satisfaction and experience in line with our vision and strategy

  • Retail Banking

    • Jan 1995 - Feb 2019

    At Absa Bank, I was valued by peers and managers as a critical support pillar for the team. With strong Orientation for Detail they could realy on me for support at all times. I have spearheaded the effort to “go digital” for almost all planning, paper work and records keeping. This increasing office efficiency to the point of saving on stationary cost. It take up less office space with limited filling to be done. Been digital help that information was more readily available in different Microsoft formats and folders for easy distrubution to management. Strong computer literacy in Microsoft Word, Excel and Power Point as well as Micro Soft applications save time and money. I could prioritise more effectivley and focus on other tasks at hand, and support other departments. It make dairy management easier. I believe I did achieve my personal goals set out when I started my career in ABSA. Working in the Financial Service Industry I was exposed to various roles in Customer Service, Sales, Administration and Personal Assistant. These include managing income and expenditure vs. allocated budgets, driving non-interest income streams. With focus on Customers needs and solution driven sales made me successful. I win a few reward recognitions during my career, Top Innovator, Best Support, Top Performing and CEO Service Award for customer service. Exposures to Middle Management last four years gave me fundamental skills in leading people. I could focus on their development, training, coaching and human resource recruitment. Sales and Marketing remain strong skilled field of expertise. Excellent verbal and written communication in both Afrikaans and English. Good presentation and negotiation skills. Flexibility and adaptable to any situation with a calm and a professional character. Visualizes concepts and execute strategy in creative manner. Results and goal orientated, sense of urgency to sensitivity and privacy regarding important documentation and information.

  • Personal Assistant

    • Jan 2007 - Mar 2015

    Planning and organising of meetings and events as well as day to day operational, secraterial and admin related duties e.g networking with branches and other business partners as requierd as per job description for personal assistant. Also responsible for data analyzing, collating of reports and performance stats e.g sales and budget expenses. Taking of minutes dairy management typing and drafting of presentations. HR administration of direct reports to Regional Manager and networking with other RM and head office management and team assistants.

  • Sales And Marketing Specialist

    • Oct 2001 - Dec 2006

    sales consultant, sales support and sales reception roles as well as sales team leader

  • Customer Service Specialist

    • Oct 1999 - Oct 2001

    Marketing and sales through customer engagement and education about bank related products and services Drive own performance as per agreed targets and objectives off business unitClient service and resolving client needs and complaints and solution trough give correct advise Networking and relationship building

  • Client Services

    • Jan 1995 - Sep 1999

    Work at Card Division call centre at client service handling customer queries and complaints and then moved to branch as customer service clerk assisting and resolving client queries and complaints and solution client needs with other day to day admin activities as per role and drive own preformance as well as team through motivation and team talks and networking with other business units in support to reach business objectives and strategy in line to our service standards and values of the organisation through ininnovative and commercial planning

• 

  Phalafala Legal Cost Assistanc

  • Pretoria Area, South Africa

  • Office Personal Assistant

    • Nov 1993 - Dec 1994
    • Pretoria Area, South Africa

    General management off office staff and client reception and all related secratary duties e.g typing of agendas, minutes of meetings, client letters and contracts invoices and assisting sales team with sales tracking and spreadsheets and draw up of power point presentations schedule meetings and dairy and travel management