Experience

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  La County Library

  • Regional Administrator

• 

  LA County Library

  • United States
  • Libraries
  • 300 - 400 Employee

  • Regional Administrator

    • Mar 2022 - Present

  • Assistant Library Administrator

    • Mar 2019 - Mar 2022

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  New Canaan Library

  • New Canaan, CT

  • Manager of Public Services

    • Oct 2015 - Mar 2019
    • New Canaan, CT

    Responsible for the delivery of all public services to the adult community which includes programs, instruction, research/reference, reader’s advisory, marketing & public relations, community outreach & partnerships, and some areas of collection development as well as circulation services library-wide. Manage, coach, and mentor a team of 15 including one assistant manager, one coordinator, and 13 additional full- and part-time professional and paraprofessional staff; ensure the team delivers best in class services, programs and assistance to our community. Recruit, hire, and train new public services team members; plan and conduct in-house training and staff meetings as well as facilitate training on new technologies and services; set performance expectations and evaluate performance. Model a high level of customer service, train and coach staff accordingly; oversee the scheduling of public services staff desks and make emergency staff assignments as necessary. Respond directly to or give guidance to staff regarding public interactions including patron incidents and complaints; apply and interpret policies quickly in complex situations. Provide strategic leadership and direction for the department and participate in the development of strategic goals for the organization including plans for the new library building. Encourage new ideas and entrepreneurship from staff which engage our community in new and meaningful ways. Supervise and oversee the department expenditures and train specialist librarians to manage portion of the budget independently. Examine existing Library processes and procedures to evaluate inefficiencies and develop streamlined workflows thus increasing efficiency, productivity, and customer satisfaction. Collaborate with other departments to enable delivery of seamless user experiences in the Library. Form and foster relationships with a wide range of community organizations which resulted in collaborate efforts and coordination of resources.

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  Backstage Library Works

  • Greater Los Angeles Area

  • Account Representative

    • Aug 2009 - Oct 2015
    • Greater Los Angeles Area

    Consult with libraries, museums, and archives in planning technical enhancements and offerings to their patrons. Develop strong business relationships within all levels of the library organization. Analyze business needs of each organization and recommend implementations based on the library’s mission and goals. Establish MARC and digital metadata standards and delivery formats with publishers for their traditional and e-book platforms from varying formats. Educate and assist libraries in implementing new data enrichment technologies such as RDA and Linked Data. Coordinate library and company efforts to ensure on-time and on-budget project completion. Assist libraries in establishing digital library platforms and exposure of special collections. Consistent over achievement of quota.

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  The John and Mable Ringling Museum of Art

  • Sarasota, Florida

  • Graduate Assistant

    • May 2008 - May 2009
    • Sarasota, Florida

    Created a digital library prototype for the Tibbals Digital Collection. Processed archived Circus Heralds using Greenstone Digital Library software to create the Tibbals Digital Collection Library. Created taxonomy and authority control for collection based on Library of Congress Name and Subject Headings and local subjects. Cataloged digital material of varying formats using Qualified Dublin Core. Created customized XML templates and metadata standards for the collection. Researched and made recommendations for software applications, procedures, and best practices for building a digital library.

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  Freelance Project Manager

  • Project Manager

    • Oct 2006 - Nov 2007

    Promoted and managed events for a variety of clients including: Chrysler, Dodge, Picture People, Rachel’s Yogurt, Reebok, Starbucks, and YoBaby. Designed and conducted target market campaigns utilizing e-mails, multimedia, and in-person events. Utilized guerilla marketing promotion tactics to generate new leads, create demand, and penetrate new market segments.

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  Cisco Sytems

  • Program Manager

    • Apr 2006 - Oct 2006

    Developed and deployed a standard sales process to the global sales force and external partners. Created training, adoption and plans. Collaborated with Operations and Field Sales Management to link existing growth drivers to future sales targets. Liaised with Executive Management to ensure tracking with targets as well as adherence to project initiatives.

  • Account Manager

    • May 2000 - Apr 2006

    Developed territory from $8M to $14M including the rebuilding of lost or damaged relationships. Designed and sold advanced technology solutions, enhancing Cisco’s strategic position within the account and increasing customer return on investment. Supported clients through continuing technology education. Awarded Southeast Region MVP FY2002.

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  Tech Data

  • Tampa/St. Petersburg, Florida Area

  • Account Manager

    • Nov 1996 - May 2000
    • Tampa/St. Petersburg, Florida Area