Experience

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  Worcester Polytechnic Institute

  • United States
  • Higher Education
  • 700 & Above Employee

  • Director of Undergraduate Enrollment Operations

    • Oct 2020 - Aug 2023

    Promoted to lead the centralized enrollment operations department at WPI – a team which manages work for Undergraduate Admissions, Student Aid & Financial Literacy and Pre-collegiate Outreach teams. This includes supervising members of the operation’s team, conducting annual performance reviews, providing direction, and coaching to individuals and the team at regular team and individual meetings. Provide staff development opportunities through trainings, retreats, and workshops. The operation’s team is responsible for the following work for the enrollment division:• Bill paying/accounting• Mail processing/scanning/uploading documents• Mailing coordination/execution• Data loads/inquiries/leads• Duplicate processing• Administrative supportCollaborate with the Undergraduate Enrollment Systems team to ensure we are using our systems in the most efficient manner. Serve as the Common Application liaison, coordinating annual updates, responsible for departmental testing and communicating changes. I oversee/coordinate QA checks, coding and management of admissions decision releases.Responsible for the oversight of WPI's Communication Plan - ensuring the proper constituent group is receiving the assigned mailer or email in accordance with the communications strategy. Adept knowledge, experience, and ability to expertly use institutional software and reporting systems: Banner, Target X, SalesForce, WorkDay, DemandTools, Informatica.

  • Director of Admissions Operations

    • Sep 2017 - Oct 2020

    Promoted to manage the undergraduate admissions operations department at WPI. Supervise members of the operation’s team and oversee student employees.Responsible for analyzing business practices and process flows, establishing policies for tracking and coding information, and assuring adherence to these policies. Use systems to their maximum advantage to streamline and improve internal processes. Responsible for monitoring data integrity within admission systems including building and maintaining reports and setting policies for data tracking and monitoring. Expertly use advanced reporting functions to verify and analyze admission data as well as provide recurring and ad hoc reports for various WPI constituents. Serve as a technical expert for enrollment systems; Serve as the Common Application liaison; coordinating annual updates, communicating changes and responsible for departmental testing. Adept knowledge, experience and ability to expertly use institutional software and reporting systems: Banner, Target X, SalesForce, WorkDay.Responsible for the oversight of WPI's Communication Plan - ensuring the proper constituent group is receiving the assigned mailer or email in accordance with the communications strategy. Develop internal training materials and create process documentation for staff. Work within deadlines to develop reports, assess their usefulness and strategically adjust according to business and operational need. Coordinate support to admissions recruitment operations, including support for recruitment travel, application review and on campus events.

  • Administrative Assistant Promoted to Assistant Manager

    • Jan 2008 - Sep 2017

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  Lynch Piano Studio

  • Shrewsbury, MA

  • Owner/Instructor

    • Sep 2001 - May 2008
    • Shrewsbury, MA

    Created a successful small business teaching students how to play the piano in private and semi-private lessons. Managed accounting and other record keeping; ordered student materials and supplies. Produced annual recital.

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  Olympus Healthcare Group

  • Waltham, MA

  • Senior Communications Specialist

    • Jan 1997 - Jan 1998
    • Waltham, MA

    Developed marketing materials for a company that specializes in rehabilitation and elder care services. Created and maintained employee newsletter (5,000 employees). Developed and maintained marketing brochures and organized and managed mailings to network physicians. Helped coordinate trade sh...

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  Private Healthcare Systems

  • Waltham, MA

  • Executive Assistant and then Sr Communications Coordinator

    • Jan 1992 - Jan 1997
    • Waltham, MA

    Private Healthcare Systems – Sr. Communications CoordinatorCommunication liaison between the corporate office, network contracting staff and PHCS clients. Developed extensive internal network management communications via newsletters and also wrote extensively to provider network.Private Healthc...