Experience

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  Multiplan

  • Change And Release Manager
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  MultiPlan

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Change and Release Manager

    • Aug 2012 - Present

    Information Technology Release Manager (Back up Change Manager)

  • IT Systems Operator II / Service Desk Analyst I

    • Oct 2002 - Aug 2012

    *Old Position* - Promoted to IT Change/Release Manager 8/2012.IT Systems Operator II / Service Desk Analyst ISenior operator on third shift with only one other colleague. Due to only having two Technicians on site at night I am responsible for multiple roles. Monitor and analyze multiple site IT Infrastructures for incidents, outages, and performance problems using the following applications: HP OpenView, HP Network Node Manager, HEAT, SolarWinds, and Telnet. Wrote, created, and maintained company Operations procedures. Perform 1st level analyses, incident notification, escalation, and resolution for our sites IT Infrastructures. Training of all new hires and contract help. Electronic Data Interchange (EDI) processes. This includes the nightly monitoring of EDI file processing, the troubleshooting of issues impacting successful receipt or delivery of client files, the setup and testing of new trading partners, and general customer support of issues called in to the Service Desk. Monitor the production environment and proactively prioritize, communicate, and resolve any EDI process or system issues. Partner with other IT teams to implement enhancements and defect fixes. Provide Tier 1 support or phone support to IT users for basic software and Hardware of end-user computing and desktop-based LAN systems. Troubleshoot problems to resolution or escalate to Tier 2 support when necessary. Reset or configure network and application account access. Document problems and resolutions within HEAT and provide updates to the knowledge base where applicable. Process hardware and software requests by coordinating user setup, upgrades, and installations. Perform end-user training as it regards assistance with supported applications.

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  InteQ Corporation

  • Service Desk Analyst

    • Oct 2000 - Sep 2002

    Solely responsible for the third shift for 8 months before being placed in the Senior Service Desk Analyst position.Wrote, created, and maintained company wide procedures and processes, also instated all of the Analyst procedures. Integral part of getting all procedures for the Network Operations...

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  Ordertrust Inc.

  • Network Operator

    • Apr 2000 - Sep 2000

    Monitored, performed updates and maintenance on the following systems: HP, UNIX, Windows and NT for the data center.Rectified accounts and file processing in UNIX systems.UNIX script run and changes per tickets.Completed and closed out Remedy Action Request System priority tickets.Writing and upd...

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  EMC

  • Springfield, Massachusetts Area

  • Computer Operator

    • Oct 1998 - May 2000
    • Springfield, Massachusetts Area

    Worked with Management on SLAs using MS Access, Excel, and Word.Worked on MV’s, Oracle, Numa, People Soft, UNIX, Remedy Tickets, NetWorker, Administrator, and AOS/VS machines.Ran Production jobs for EMC US and UK offices. Analyzed and assessed job production and completion on various applications...

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  Vicor Corporation

  • Pittsfield, Massachusetts Area

  • Documentation Clerk

    • Oct 1994 - Oct 1998
    • Pittsfield, Massachusetts Area