Experience

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  Freedompay

  • Enterprise Implementation Deployment Success Manager, Team Lead
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  FreedomPay

  • Philadelphia, Pennsylvania, United States

  • Enterprise Implementation Deployment Success Manager, Team Lead

    • Sep 2020 - Present
    • Philadelphia, Pennsylvania, United States

    Engage client and internal departments to plan large-scale hardware and software implementations. Communicate functional and technical details related to software and services, implementation and configuration, device models, and gateway boarding process. Manage customer and internal resources to...

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  Children's Literacy Initiative

  • Philadelphia, PA.

  • Senior Project Manager | Operations Department

    • Feb 2014 - Jun 2020
    • Philadelphia, PA.

    Served as Sr. Project Manager in overseeing comprehensive delivery of $20M in educational services encompassing literacy seminars, book resources/materials and coaching, targeting 3,000+ teachers in 20 public and private educational systems. Fulfilled multiple key roles: cultivate key client rela...

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  Children's Literacy Initiative

  • United States
  • Professional Training and Coaching
  • 100 - 200 Employee

  • Project Manager | Field Operations

    • 2009 - 2014

    Tapped to build and facilitate customer relationships in cultivating and securing educational contracts in the Southern New Jersey Region. Provided comprehensive project leadership to Regional Manager in managing logistics, event scheduling, budget and project plans and correspondence relating to high-level decision makers within 12 school districts. Managed escalated customer issues; collaborated with Regional Manager on ad hoc projects and statistical reporting. Ensured accuracy and efficiency relating to contracts; promoted positive, team-oriented environment with inter-departmental cooperation; shared best practices to ensure continued organizational growth. Enhanced cross-training programs; served as effective SME and liaison; advocated on all levels to ensure customer satisfaction

  • Project Manager

    • 2004 - 2009

    Reporting to COO, led service delivery for 6 regions, including Philadelphia, South Jersey, Newark, Baltimore and DC. Onboarded project managers and cultivated key partnerships across the organization. Served as sole project manager with full charge of logistics, event schedules, coaching engagements and budgets.

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  Merion Matters - Parent Company of ADVANCE Heal...

  • King of Prussia

  • Marketing/Events Coordinator

    • Sep 2000 - Feb 2004
    • King of Prussia

    Coordinated logistics for 50 major healthcare-related conventions. Planned and implemented trade show promotions at key meetings. Maintained Access database of more than 500 meetings and events. Negotiated organizational trades to acquire exhibit space and company exposure at key meetings. Wrote ...

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  SAFARI Montage

  • Wynnewood, PA

  • Trade Show and Exhibit Coordinator

    • Nov 1993 - Sep 2000
    • Wynnewood, PA

    Promoted through a series of positions of which include Office Assistant, Catalog Assistant, Assistant Video Product Manager and Materials Coordinator for largest supplier of educational media sold via direct mail catalogs and the Internet. Responsibilities included trade show planning for 10 dom...