Experience

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  DrChrono

  • United States
  • Technology, Information and Internet
  • 100 - 200 Employee

  • Customer Escalation Team Lead

    • Nov 2020 - Present

  • Technical Escalation Specialist

    • Dec 2018 - Nov 2020

  • Customer Success Specialist

    • Nov 2017 - Dec 2018

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  OrderUp, a Groupon company

  • Baltimore, Maryland

  • Delivery Health Specialist

    • Nov 2015 - Oct 2017
    • Baltimore, Maryland

    I was instrumental in the development of OrderUp's first Delivery Heath Specialist role. Together with input from Support Management and Delivery Operations, the position evolved and proved to be invaluable. In less than one year's time, the Delivery Health team grew from myself to a team...

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  Christine's Pet Services

  • Rochester, New York Area

  • Owner/Operator

    • Jul 2008 - Jul 2015
    • Rochester, New York Area

    Full time owner and operator of a professional dog walking and pet sitting company.• Company was created from the ground up using self-developed marketing materials.• Extensive research performed to develop pricing that was in line with industry standards.• Critical interpersonal skills incorpora...

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  Victor Advanced Chiropractic

  • Victor, New York

  • Office Manager

    • Oct 2007 - Oct 2008
    • Victor, New York

    Managed day to day operations of a quickly growing and busy chiropractic office.• Greeted all patients and visitors to office, directing to appropriate waiting areas and treatment rooms.• Created, prepared and filed new patient charts.• Answered and properly forwarded all phone calls and email in...

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  RES Exhibit Services

  • United States
  • Advertising Services
  • 1 - 100 Employee

  • Exhibit Services Coordinator

    • Jan 2006 - Feb 2007

    Ordered all services necessary for installation, operation and dismantle of trade show exhibits on show floor.• Reviewed exhibit service manuals for show-specific rules, regulations, and service discount deadlines.• Prepared service estimates for pre-show budgeting and job cost estimation based on client needs. • Placed service orders online or via fax prior to discount cut-off dates and issued purchase orders.• Negotiated rental contracts for such items as A/V equipment, truss, and theatrical lighting.• Audited invoices and reconciled all service costs to finalize show for client billing.• Filed and tracked damage claims and credit card charge disputes until resolution was received.

  • Logistics Coordinator

    • Dec 2004 - Jan 2006

    Coordinated all necessary transportation operations to move exhibition material to and from trade shows.• Utilized outside carriers and company owned fleet for LTL, truckload, air and ocean shipments.• Determined most practical and cost-effective method to move freight within applicable timeframes.• Consolidated multiple shipments to increase cost savings.• Spoke with drivers to ensure that trade show-specific pickup/delivery procedures were followed.• Responsible for all applicable shipping paperwork including bills of lading.

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  Beau Productions

  • Rochester, New York

  • Frontier Field Special Events & Suites Manager

    • Sep 2000 - Dec 2004
    • Rochester, New York

    Oversaw aspects of management, administration and operation of modern 11,000-seat baseball/soccer stadium.• Developed and executed facility lease agreements. • Performed role of site manager to monitor operations for all third-party events. • Created, maintained and distributed master events cal...