Experience

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  Resolution Systems Institute

  • United States
  • Alternative Dispute Resolution
  • 1 - 100 Employee

  • Kane County Eviction Mediation Program Manager

    • Apr 2024 - Present

    I currently oversee the Kane County Eviction Mediation Program. The Program provides neutral mediation services to those experiencing housing insecurity who are currently navigating eviction court. Together with program staff members, we maintain the program’s daily operations. Scheduling, Zoom and in-person mediation coordination and client outreach are a few of our daily tasks. We track and analyze relevant program data and outcomes. I oversee said activities for quality assurance.Additionally, I provide administrative support and professional education to mediators. I schedule mediators and act as a facilitator for payment inquiries.I collaborate with program stakeholders, including judges, community members, social service organizations and others. I educate the community on the benefits of the mediation program through public speaking and outreach.I create and submit monthly and annual grant reports, as well as annual proposals for funding. I work directly with IHDA to mediate problematic rent assistance applicationsI collaborate with the greater RSI staff on research and education projects.I hire and onboard new program employees, volunteers, and mediators.

  • Kane County Eviction Mediation Program Coordinator

    • Apr 2021 - Apr 2024

    The Eviction Mediation program seeks to partner landlords and tenants with a neutral third party in hopes of settling residential disputes outside of court. After taming program logistics, my role in this program was to support parties while organizing an average of 60 mediations per month and managing a roster of 70 mediators.I worked directly with tenants, landlords, attorneys. As the Program Coordinator, I scheduled all of the mediations, provided community resources to parties, ran Zoom and in-person mediations, and distributed follow-up surveys.I also worked directly with the county court to ensure programs success. Working with the eviction court Judge and courthouse staff, I attended court, fielded participant questions, and troubleshot obstacles. I provided the court with monthly data reports. I submitted all agreed orders and reports resulting from mediation to the court prior to case deadlines.In order to ensure program quality, I provided mediator staff trainings on a variety of timely issues, such as rental assistance and best practices. I regularly provided constructive feedback to mediators.

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  Grand Flower Growers

  • Geneva, Illinois

  • Traveling Merchandiser

    • Jun 2017 - Present
    • Geneva, Illinois

    As a seasonal live goods merchandiser, I am responsible for organizing and displaying seasonal plants at various retail locations. Maintaining the livelihood of the products, ensuring accurate signage, and inventorying product are also necessary. I provide customer service by answering gardening and planting questions and worked with retail employees to ensure the best shopping experience and purchase match possible.

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  Event Staffing Agencies

  • Chicago area

  • Event Marketing Manager

    • Jun 2007 - Present
    • Chicago area

    As an event manager, I lead a team of brand ambassadors in creating brand awareness at high-traffic events. I was responsible for the implementation and success of our presence at an event. I worked directly with individual marketing companies to ensure each brand is represented in a flattering manor that fulfills the expectations of the client. When acting as a brand ambassador, I represented companies throughout marketing campaigns. I performed at expos, special events, in-store demos, street teams, flash mobs, and more.

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  Mutual Ground

  • Kendall and Kane Counties, Illinois

  • Abuse Prevention Education Specialist

    • Aug 2013 - Apr 2021
    • Kendall and Kane Counties, Illinois

    As a prevention educator, I created and presented K-12 sexual assault and dating violence awareness education curriculum in Kendall and Kane Counties. I spoke publicly to adults and community groups on topics related to sexual assault, dating violence, domestic violence, and bystander intervention. I provided victim advocacy and crisis intervention services to victims and their loved ones. I also created and led the department's program data collection and analysis.

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  Things Remembered

  • Aurora, IL

  • Assistant Manager

    • Aug 2012 - Feb 2019
    • Aurora, IL

    As the Assistant Manager of several Things Remembered retail locations, I was responsible for leading and coaching associates in sales and customer service, hiring and training new employees, scheduling, creating sales goals, and managing a retail store. Additionally, I am trained as an expert engraver of metal, glass, and plastic memorabilia.

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  Louche Puce Market

  • Aurora, IL

  • Booth Manager

    • May 2011 - Aug 2015
    • Aurora, IL

    During market days, I was responsible for the sales and merchandising of my booth at the Louche Puce flea market. Prior to the market days, I acted as a buyer of resellable goods and assisted in marketing and advertising the flea market.

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  Barnes & Noble

  • DeKalb, IL

  • Lead Cashier

    • Nov 2011 - Aug 2012
    • DeKalb, IL

    As the Lead Cashier of a Barnes & Noble retail location, I was responsible for modeling effective sales and customer service techniques to a team of experienced booksellers and cashiers. I trained new employees, organized and implemented sales incentive programs, and coached existing booksellers. Additionally, I was responsible for the merchandising and maintenance of the Gift Department.

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  American Friends Service Committee

  • Chicago, IL

  • Peacebuilding Apprentice

    • Oct 2009 - Jun 2010
    • Chicago, IL

    As an apprentice with the AFSC, I am responsible for supporting the Peacebuilding Program. I have already completed 100 hours in program functions, as well as another 100 hours in non-profit skills training. I am responsible for publishing the weekly AFSC Chicago Peace Calendar and the online AFSC Chicago Events Calendar. Finally, I helped in the planning of several reactionary events and coordinated the Eyes Wide Open Illinois exhibit.

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  DePaul University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Richardson Library Reference Assistant

    • Aug 2008 - Sep 2009

    Assisted patrons with Internet and library research and inquiries,Assisted librarians with research and special projects, Monitored library and lab activity, Maintained equipment

  • Women's and Gender Studies Newsletter Editor in Chief

    • Sep 2006 - Sep 2008

    Wrote, assigned, and edited stories,Advertised and networked the newsmagazine, Attended and covered university events and WGS staff meetings

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  Tabula Tua

  • Chicago, IL

  • Sales Associate

    • Aug 2007 - Aug 2009
    • Chicago, IL

    Designed and implemented visual merchandise displays,Maintained an up-to-date client and Bridal Registry network,Fulfilled donation requests, Conducted sales and customer service, Organized and replenished stock, Processed donation requests

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  Bulletin of the Atomic Scientists

  • Chicago, IL

  • Intern

    • Feb 2009 - May 2009
    • Chicago, IL

    Throughout my internship, I was responsible for Internet research regarding the Bulletin's branding of its name and products. I reported directly to the Director and worked closely with other Bulletin staff members and interns.

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  Stinchcomb Nursery Service

  • Greater Chicago Area

  • Field Merchandising Coordinator

    • Mar 2005 - Aug 2006
    • Greater Chicago Area

    Merchandised and maintained live goods at multiple Home Depot locations,Worked with Home Depot management to implement goals,Assisted customers with live goods inquiries and landscape planning,Produced weekly reports of store and product statuses

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  ShapeXpress

  • Mount Prospect, IL

  • Sales and Marketing Manager

    • Oct 2004 - May 2005
    • Mount Prospect, IL

    As the Sales and Marketing Manager, I was responsible for the hiring, training, and leading of a successful marketing and sales team. Prior to the public opening of our facility, I sold fitness memberships, created brand awareness, and established local business partners. Following our grand opening, I continued these efforts, as well as leading a team in direct marketing and membership sales. Finally, I was responsible for the daily management of our fitness facility, including employee scheduling, event planning, leading fitness training, and more.

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  Valley Honda

  • Aurora, IL

  • Accounts Payable Manager

    • Aug 2003 - Oct 2004
    • Aurora, IL

    Originally hired as a receptionist/cashier at Valley Honda, I was promoted within a few short months to Accounts Payable Manager. During my time in this position, I was not only responsible for verifying statements and writing checks but also for dealer trading, warranty claims, and license and titling.

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  Pier 1 Imports

  • Aurora, IL

  • Assistant Manager

    • Jul 2002 - Oct 2003
    • Aurora, IL

    As the Assistant Manager at Pier 1, I was responsible for leading a retail team in sales, account creation, visual merchandising, and customer service. Additionally, I participated in receiving stock, inventory accountability, reordering supplies, bank deposits, and acted as a key holder. On several occasions, I was recognized as Employee of the Month.