Experience

• 

  Elsevier

  • Netherlands
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Enterprise Customer Success Manager

    • May 2023 - Present

    - Ensure the renewal of accounts through high client satisfaction and product optimization- Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization and serve as a product expert by staying up to date on product offerings- Guide clients through varying customer journeys, document client interactions and market feedback - Provide proactive outreach / support and respond effectively to inbound customer inquiries and concerns - Monitor product usage to identify intervention opportunities and identify churn risks and upsell opportunities - Conduct QBRs with key stakeholders and partner with sales teams to promote the success of accounts- Partner with internal teams including sales, product, and marketing

  • Customer Success Manager

    • Apr 2022 - May 2023

• 

  Blue Ribbon Scholars LLC

  • Ocala, Florida, United States

  • Assistant Program Manager & Learning Support Specialist

    • Jan 2022 - Apr 2022
    • Ocala, Florida, United States

    Manage diverse educational needs, schedules, and goals of over 20 clients simultaneously, prioritizing the individual student experience and utilizing a relationship-driven approach emphasizing flexibility and creative solutions to technological, educational, and time-sensitive challenges

• 

  Freelance

  • Private Tutor

    • Aug 2021 - Apr 2022

    Provided individual private tutoring and executive functioning coaching to students in grades 6-12

• 

  Oldfields School

  • Sparks Glencoe, Maryland

  • Learning Support Specialist

    • Aug 2019 - Aug 2021
    • Sparks Glencoe, Maryland

    Led the Academic Strategies Program as the Interim Director for 2020-2021 school year by acting as the primary point of contact for prospective families. And managed a caseload of 10-15 students in the Academic Strategies Program and maintained regular communication on student progress with parents/student advisors

• 

  Mount de Sales Academy for Girls

  • Testing Coordinator

    • Jan 2019 - Jun 2019

    Supervised, organized, and maintained the student Testing Center and worked to streamline organizational systems for student testing including scheduling and tracking

• 

  University of Pennsylvania

  • Philadelphia

  • Student Affairs Graduate Assistant for the Graduate School of Education

    • Jul 2017 - Aug 2018
    • Philadelphia

    Developed, implemented, and evaluated programming and events for graduate students and designed student resources guides; including a Title IX policies and procedures pamphlet

• 

  Notre Dame of Maryland University

  • Baltimore, Maryland Area

  • Student Assistant for the Office of Residence and Commuter Life

    • Aug 2015 - May 2017
    • Baltimore, Maryland Area

    Acted as a front desk director, greeted visitors, answered questions, answered incoming calls, monitored the Residence and Commuter Life general email account, and supervised a team of 10 student workers

• 

  The Walters Art Museum

  • Education Assistant

    • Dec 2013 - Jan 2015