Experience

• 

  Metabolic Research Center Inc.

  • Palm Coast

  • Center Manager

    • Jul 2021 - Present
    • Palm Coast

• 

  Ximenez-Fatio House

  • Museums, Historical Sites, and Zoos
  • 1 - 100 Employee

  • Museum Administrator

    • Jan 2020 - Present

  • Museum Administrator

    • Jan 2020 - Present

    Self Employed History Nerd

  • Museum Administrator

    • Jan 2020 - Present

    Self Employed History Nerd

  • Museum Administrator

    • Jan 2020 - Jul 2021

  • Museum Administrator

    • Jan 2020 - Jul 2021

• 

  Southern Consulting of St. Augustine

  • St. Augustine, Fl

  • Owner

    • Nov 2012 - Present
    • St. Augustine, Fl

    Southern Consulting of St. Augustine is a company dedicated to bringing your history to life. Whether it involves personal research into your family history or a city’s efforts to rediscover and display its historic past, Southern Consulting of St. Augustine offers years of marketing, historic research, and the latest internet advertising capabilities available.

• 

  W.S.I. Internet Marketing

  • St. Augustine, FL

  • Sales and Marketing

    • Jan 2012 - Feb 2013
    • St. Augustine, FL

• 

  St. Augustine Lighthouse and Museum

  • St. Augustine, FL

  • Sales

    • Jul 2011 - Jan 2012
    • St. Augustine, FL

• 

  Specialty Catalog Corporation

  • Customer Service Supervisor

    • Oct 2008 - Mar 2010

    I assist the Contact Center Operations team to drive operating improvements, quality performance through productivity measurements, monitoring, coaching, and training. I help grow, develop, and retain a team of contact center representatives by providing coaching and developmental opportunities that continuously build and expand both individual and team capabilities. I facilitate a team environment that encourages collaboration and peer support. I assist with recruitment, selection and retention of highly qualified candidates. Foster a culture of inclusion that encourages employee contributions and ensures respect and support of all types of individuals. I ensure that assigned representatives meet and/or exceed company sales objectives and contact center goals.

• 

  Infinity Data Corp.

  • Inside Sales Manager

    • Mar 2004 - May 2008

    My duties include providing leadership to an assigned group of Inside Sales Team Members (outbound B2B calls). I support and give guidance to develop and enhance Team Members productivity with an emphasis on creative selling techniques. I identify within each individual Team member ways to motivate and inspire a drive for constant improvement, and increase their sales potential. I create specific goals which are simultaneously challenging and realistic for both individual sellers and the team as a whole. I collaborate daily with the team to achieve and surpass these goals by removing barriers and sharing creative sales approaches, along with assisting in problem solving with Team Members' customer service related issues, drawing on own my extensive sales and management experience. I facilitate outstanding teamwork, and dynamic impact throughout all departments. I collaborate with other members of management to identify and implement process improvements.

• 

  InnSeason Resorts

  • Call Center Manager

    • 1998 - 2004

    I was directly involved in the startup of a response center for Customer Service/Inside Sales for a large Resort and Hospitality Company. My daily opportunities were to work with staff members, focusing on on-going training, process improvement, and employee development to continually improve performance. I would develop and maintain performance metrics and goals/objectives for the department and staff. Develop and maintaining relationships with key customers, potential customers and general managers of resorts. I assisted in the day to day proactive and reactive customer service to build customer satisfaction and create new business opportunities, including analyzing and resolving customer issues. I would evaluate customer needs and make recommendations to improve and maintain the quality of service to expand relationships, both through excellent Customer Service and all Sales opportunities

• 

  InnSeason Resorts Pembroke Marketing

  • Call Center Manager

    • 1998 - 2004

• 

  Associated Credit Services

  • Collections Manager

    • Jan 1990 - Jul 1995

    I was a managing collector of medical and utility accounts of a team of 15 collectors. My major accounts were St. Vincent’s Hospital and Nynex. My team contacted customers who have allowed their accounts slip into past due status. I would also provide training and continued education of fair debt collection practices. I also supervised the administrative support to the owner of the company. I attended many workshops, seminars, and trade shows to help find new clients for the agency.