Experience

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  American Fire Sprinkler Association (AFSA)

  • United States
  • Construction
  • 1 - 100 Employee

  • Meetings & Events Specialist

    • Oct 2016 - Present

    The American Fire Sprinkler Association, (AFSA) is a non-profit, international association representing merit shop fire sprinkler contractors, dedicated to the educational advancement of its members and promotion of the use of automatic fire sprinkler systems.• Communicate/Prepare/Secure With Convention Speakers About Contracts, Seminar Descriptions, Headshots & Bios. • Collect & Put Together Seminar Proposal List To be Presented To The Board • Contact All Speakers Of The Results The Board Choose For The Upcoming Convention• Handle Convention Registration • Contribute To Convention Brochure, Program And Registration list Proof• Collect, Proof Read, Prepare For Downloads/Handouts Seminar PowerPoints• Prepare And Submit For Approvals- NFPA, CEU/CPD Credits In FL, WI, VT• Communicate/Work Closely With Viper Tradeshows About Our Exhibitors• Assist With Sponsorships- Collect Ads/Logos• Prepare Convention App• Put Together Convention Seminar Schedule• Moderate All Tech And NextGen Webinars• Process Convention Seminar Certificates• Communicate With All Exhibitors • Collect Exhibitors Company Descriptions, Logos, Images, Ads, And Update Online Information• Handling Booth Reservations/Selections/Point System• Collect Membership Dues From Exhibitors Before Convention If Past Due• Prepare/Send Surveys For Attendees/Exhibitors • Pull Together All Results From Surveys And Gather For Review To See What Is Working And What Is Not Working• Prepare And Set Up For Design School• Assist with the Inspector Development Programo Communications logo Prerequisite trackingo Grade reviewso Email and phone responses to students & supervisorso Webinars through Zoom (Set-up & Moderate)o Ensure course lessons are set to open/close per course scheduleo Prepare Enrollment Agreements o Update Training Materials and Study Guides with dates • Assist With Any Special Project Throughout All Departments

  • Administrative Coordinator

    • Sep 2015 - Oct 2016

    The American Fire Sprinkler Association, (AFSA) is a non-profit, international association representing merit shop fire sprinkler contractors, dedicated to the educational advancement of its members and promotion of the use of automatic fire sprinkler systems.• Answering Phones & Manage Reception/”front desk” Responsibilities • Handle Incoming/Out Coming Mail, Including Maintaining Check Log And Other Related Paperwork• Assist With Processing Invoices To Be Paid And Check Requests• Inventory Throughout The Office• Financial Reporting • Product Fulfillment • Office Management • Maintenance And Utilization Of Database, Including Vendor Network• Help Prepare And Pack Materials For Events• Organize And Maintain Files In Accordance With Records And retention Policy• Book Orders- Preparing And Shipping• Scheduling- Keeping Track Of Each Employees Vacation, Sick And Personal Time • Grading Students Test & Sending Out Test Results• Assist With Any Special Project Throughout All Departments

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  Youth Sports Organzation

  • Dallas-Fort Worth Metroplex

  • Co-Owner

    • Mar 2003 - Present
    • Dallas-Fort Worth Metroplex

    Provides umpires for Youth Baseball in three cities in the Dallas/Fort Worth area.• Responsible for scheduling and billing of 50 to 100 umpires• Weekly coordination of 100 umpires in two DFW cities• Bi-Weekly payroll and accounts receivables• Bi-Weekly Invoicing

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  The Beryl Institute

  • Bedford, Texas

  • Administrative Experience Coordinator

    • Feb 2015 - Jun 2015
    • Bedford, Texas

    A global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.• Communication- Phone/Emails/Membership/Events • Web Management • Financial Reporting • Product Fulfillment • Office Management • Calendar/Travel Management • Patient Experience Institute Support

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  Xerox

  • Lewisville, Texas, United States

  • Customer Care Operations, eBusiness and Payment Processing

    • Nov 2005 - Nov 2014
    • Lewisville, Texas, United States

    Customer Care Operations, eBusiness and Payment Processing Responsible for internal and external administrative and billing support•Managed client negotiations utilizing written and verbal communication skills•Collaborated with product sales and technical experts for total client satisfaction•Responsible for new account creation as well as updating existing accounts•Responsible for all scheduling for the coverage for eBusiness team as well as systems used for credit card processing•Main point of contact for Banking Operations on Process, System Changes and Phone Center•Subject Matter Expert to other departments on Customer Care Operations & Collections•Responsible for maintaining metrics for credit card processing to ensure highest level of customer service•Member of Quality Council and recognized for creating new guidelines that are implemented for Customer Care calls•Frequent contact within and outside the organization on significant matters requiring tact, persuasion and negotiation skills•Provided client information to enhance customer knowledge and company awareness