Experience

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  Parkopedia

  • United Kingdom
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Co-Founder

    • Jan 2009 - Mar 2022

  • Head of Global Operations & Customer Service

    • Sep 2018 - Sep 2021

    Christina Martinez MBA co-founded Parkopedia in 2009 and was initially the company's Marketing Manager; where she was responsible for leading global marketing operations, including partnership, brand and product strategy. In 2013, Christina also became Parkopedia's Head of Operations; a role which as of September 2018 has now become full time and also encompasses managing Parkopedia's customer service initiatives.Customer Service Responsibilities include:- Managing all customer service processes - Developing and implementing a customer service policy for Parkopedia on a global scale- Managing a global team of customer service staff- Driving quality and consistency- Improving NPS (Net Promoter Score) – CSAT (Customer Satisfaction) and other Customer Metrics.Global Operations Responsibilities include:- Managing day-to-day activities across all Parkopedia locations- Identifying & communicating critical areas of business operations which require attention- Liaising with HR to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to.- Ensuring the business operates within the company's mission statement- Working with department heads and senior management to get the best performance from staff- Working with legal departments on any matters that occur

  • Head of Marketing & Operations

    • Jan 2009 - Sep 2018

    Christina Martinez MBA co-founded Parkopedia in 2009 and was initially the company's Marketing Manager; where she was responsible for leading global marketing operations, including partnership, brand and product strategy.In 2013 Christina also became Parkopedia's Head of Operations and began to manage the implementation of business guidelines and strategies, working with other department heads to ensure everything runs smoothly and in accordance with any guidelines. Parkopedia is the world’s leading parking service provider used by millions of drivers and organizations to find and pay for parking. Parkopedia brings new and improved parking experiences to drivers and connected cars in 15,000 cities across 89 countries covering over 70 million parking spaces.

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  The Design Association

  • Business Development Executive

    • May 2005 - Jan 2009

    The Design Association accredits design businesses and in-house design teams. It is an initiative of the Chartered Society of Designers (CSD); the professional body for designers. Established in 1930, CSD has over 3000 members in 34 countries. Responsibilities:· Research & monitor the accreditation programme.· Research & analyse the UK design sector.· Develop DA’s Corporate Membership scheme.· Liaise with the Press and Industry Organisations.· Recruit new members. · Research and integrate suitable service providers.

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  Secarch Ltd

  • Marketing Manager

    • Feb 2004 - May 2005

    Secarch Ltd specialises in Network Security Consulting and developed Ozone, a Host Intrusion Prevention System. Responsibilities:· Business Development.· Customer Relationship Management.· European Marketing Campaign.· Market Research.· Press & Public Relations.· Product Development.· IT Services & Software Marketing Plan.· Strategic Marketing Plan.

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  Dooyoo UK

  • Commercial Manager

    • Aug 2003 - Feb 2004

    6 month contract with Dooyoo UK Ltd; a European company offering interactive services around consumers and businesses.Responsibilities:· Account handling.· Maximise advertising searches· Develop relationships with Promotional Agencies.· Assess revenue opportunities for the European sites.· Meet and increase the specified sales targets

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  Security Architects

  • Marketing Manager

    • Mar 2002 - Jul 2003

    Security Architects specialises in Network Security Consulting. Responsibilities:· Business Development.· Customer Relationship Management.· IT Services & Software Marketing Plan.

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  E*MAZE

  • Contact Manager

    • May 2001 - Feb 2002

    Marketing & Business Development for E*MAZE: an Internet Security company based in Trieste, Italy.Responsibilities:· Customer Relationship Management.· Event Management.· Press & Public Relations.· Strategic Marketing Plan· Website Management (inc Intranet).