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Christina Kuong
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Bio
Experience
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Hospital Eligibility Worker
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Hospital eligibility worker
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May 2021 - Present
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Senior Call Center Representative
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Nov 2011 - May 2023
• Schedule appointments for patients to see NEMS providers at 10+ clinic sites• Perform administrative duties, including filing, copying, faxing, processing incoming and outgoing mails, tying at least 50 wpm, and answering high volume of phone calls• Transfer triage patients to Triage Team; proc...
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Appliance Sales Associate
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Sep 2010 - Mar 2013
• Offered excellent customer service, including providing product information for appliances• Received large cash, check, and credit card payments; calculated and provided accurate change• Sent mailings to customers to promote upcoming appliance sales; responded to phone calls
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Check-in Agent
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Mar 2011 - Sep 2011
• Enrolled passengers, issued tickets/boarding passes; performed hostess duties at VIP lounge• Greeted passengers upon arrival and assisted with orderly boarding and special needs/requests
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Library Pages
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Feb 2008 - Sep 2011
• Organized, shelved, and sorted books, daily mail, and other library materials alphabetically• Helped patrons check in and out library materials and access library resources• Provided excellent customer service to public by assisting patrons with questions
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Education
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San Francisco State University, Lam Family College of Business
Suggested Services
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Industry Focus. “Healthcare and Social Services.”
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