Experience

• 

  DOVER STREET MARKET (INTERNATIONAL) LIMITED

  • United Kingdom
  • Retail
  • 100 - 200 Employee

  • VIP Operations Executive - Dover Street Market London

    • Sep 2019 - Present

    A fast-pace, multi-disciplined and multi-tasking senior role within the VIP Operations team of Dover Street Market London. Overlooking operations and strategies in order to create a seamless customer experience. Looking over services, stock movement, customer data and shipping of luxury goods and artworks, national and international, working with service providers, Store Management, Accounts, Merch, Press and rest of the business’s teams. Discovering better methods and liaising with third parties, freelancers or contractors in order to improve services and meet project targets within Dover Street Market. Handling all paperwork and creating documentation through chamber of commerce, quotes, liaising regarding crating, liaising with clients directly and remaining in close communication throughout for a smooth process. Maximising opportunity through challenge and problem solving related to DSM private client tier.Excellent communicator, organised and motivated attitude, excellent use of software and reporting systems in order to generate data and maximise productivity and department targets.

  • Jewelery Specialist

    • Sep 2017 - Sep 2019

• 

  Superdry

  • United Kingdom
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Store Manager / Operations Manager

    • Jan 2016 - Sep 2018

    Operations manager / Store Duty Manager in Superdry flagship store, Regent Street. Stock control, Logistics management, stock reports, transfers, model store and stockroom standards plan and supervision, delegation of tasks and responsibilities, assure stock is available to drive sales, management communication, implementation of company policies and procedures, stocktake co-ordination planning and managing, faulty stock and discrepancies control and rectification, loss prevention knowledge and awareness, Health&Safety procedures and regulations, cash handling knowledge, operational systems and logistics. Team of approximately 35 members of staff with 1 assistant manager and 3 supervisors supporting me. Growth and training of our team, developing their skills, reviews on performances and driving their developing. Strong people skills and individual person focused way of managing to achieve the highest moral and highest achievements of each department, Back of house and Sales on shopfloor.

  • Central London Superuser - Retail Operations

    • May 2015 - Jan 2016

    Back of House and Operations supervision of Central London area stores of Superdry Retail LTD.Operational systems, New systems roll out control and training, logistics, stock control, Excel analyst for generating daily reports, implementation of Model store standards across the whole area, store visits, stocktake specialist, International and UK store openings, supervision of deliveries, transfers and all daily Ops processes to make sure all stores are following and understanding those, training on all processes and training on new payroll systems and till systems. Knowledge of till system and all aspects of cash handling. Point of contact for any cash discrepancies or any technical support needed (till systems etc). Store audits and store meetings with managers to inform about any new applications of our company. Middle contact between al stores and head office for matters about HR, Payroll, Helath&Safety, Loss Prevention, Retail operations department, VM and Area Manager.

  • Supervisor

    • Mar 2015 - May 2015

• 

  Superdry

  • United Kingdom
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Stockroom Supervisor role

    • Jun 2013 - Nov 2014

    Operations specialist (logistics, in store transfers, stocktakes, stock control, training teams)

  • sales associate

    • Jun 2011 - Jun 2013

• 

  Orelia jewellery / Topshop

  • London, United Kingdom

  • concession sales associate

    • Mar 2011 - Jun 2011
    • London, United Kingdom

    Concession jewellery Specialist

• 

  Anthropologie

  • London

  • Sales Associate

    • Oct 2010 - Jan 2011
    • London