Experience

• 

  Transamerica

  • United States
  • Financial Services
  • 700 & Above Employee

  • Business Systems & Test Analyst

    • Jan 2014 - Present

    • Facilitate the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency and overall productivity.• Work cohesively with developers, business units, and other test team members.• Responsible for the creation, coordination, and execution of test plans in a lead testing role for various types of projects.• Work on project teams that are developing or modifying moderately complex information systems, including analysis and documentation of business and system requirement and all aspects of testing.• Analyze business unit requests and understand business requirements, work with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff. • Responsible for assigned testing activities with minimal supervision including participation in identifying conditions and scenarios to be included in the test execution, determination of expected results, and script outcomes • Extensive use of automated testing tools, manual data entry of test cases when necessary, in-depth review of output and root cause analysis for discrepancies found in test case results.• Responsible for all artifacts and tasks produced in the Requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder Requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams also includes Test Plans and test cases.

  • Product Configuration

    • May 2012 - Jan 2014

    • Build and maintain annuity product data using various platforms, such as DB2, Oracle, Mainframe, Web Applications, XML Adobe Acrobat and Spreadsheet Applications.• Analyze product outlines and data structures to determine and recommend modifications per the requirements.• Interprets business requirements and documentation pertaining to new financial product setup and financial product modifications.• Provide support of dynamic data structures, such as XML.• Resolve problems, provide input to decision making, and communicates clearly with project teams.• Provide support for movement of changes into integration and production regions.• Maintain process and change documentation.• Provide testing support.

• 

  Transamerica Financial Solutions

  • Financial Services
  • 100 - 200 Employee

  • Operational Systems Support Analyst

    • Aug 2010 - May 2012

    • Act as a liaison between business units, Model Office, Programmers, and Business Analysts. Provide advanced technical and product training to the administrative staff.• Assist, review, and test on new releases, enhancements, recurring projects, and production problems within the system. • Advise management of thoroughness and accuracy of project specifications for testing and project sign-off.• Coordinate conversion of new system releases to ensure business unit needs are met.• Analyze, recommend, develop, and implement system solutions to improve operating efficiency and meet the needs of the business units.• Coordinate meetings between business units and IT staff.• Respond to on-going maintenance and security requests, as well as analyze, research, and respond to data reporting errors.• Accountable for the thoroughness, accuracy, and timeliness of the write-up of Internal Project Analysis (IPA) and Cost Benefit Analysis (CBA) for projects.• Responsible for answering maintenance and security requests regarding KIP as a KIP Admin.

  • Intermediate Trainer

    • Jan 2007 - Aug 2010

    • Review and analyze processes to create compliant and functional documentation and training for multiple departments. These departments include the TCM Customer Care Group, TCM New Business, and the TCM Licensing Department.• Responsible for new employee as well as in-depth process training and support for the TCM Customer Care Group and TCM New Business. • Facilitate divisional training courses that include Bull’s Eye Business Writing, Phone Pro, Intro to Annuities, Systems Overview, and Check Free tax training. • Read and interpret project specifications to create system and process reference guides.• Consistently analyze individual performance to accommodate different learning styles in an effort to maximize participant comprehension. • Promote and create online resources to decrease the need to manage information by hardcopy or historical email as a KIP administrator/manager. • Create training curriculum to include conceptual and hands on application which directly increases quality.