Experience

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  SMA South America

  • Chile
  • Renewables & Environment
  • 1 - 100 Employee

  • Competence Center Manager - Service LATAM

    • Jan 2024 - Present

    As the Competence Center Manager for our Service Department, I lead efforts to enhance the skills and expertise of our team dedicated to the SMA products and renewable energy industry. My key responsibilities include:• Developing and implementing training programs to advance technical skills and knowledge.• Overseeing service operations to ensure high-quality support and maintenance.• Collaborating with cross-functional teams to improve service strategies and customer satisfaction.• Monitoring industry trends and integrating best practices to stay at the forefront of renewable energy technologies (PV, BESS, Plant Controllers)• Managing resource allocation and ensuring efficient use of tools and equipment.• Driving continuous improvement initiatives to optimize service delivery and performance.• Providing leadership and mentoring to service technicians and engineers.

  • Supervisor Service Department, Lead Service Engineer

    • Jan 2021 - Dec 2023

    Based in Chile, I oversee the Service Department and lead service engineering efforts for SMA Solar Technology in South America, covering the Large Scale and Home C&I teams. My key responsibilities include:• Dispatching service engineers to the field to address urgent issues and provide on-site support.• Acting as the service coordinator for projects in the commissioning phase, ensuring smooth and successful project execution.• Reducing knowledge gaps through ongoing training and close mentoring of new and less experienced team members.• Monitoring safety compliance to maintain strict standards and protect team members from harm.• Enhancing customer satisfaction by motivating team members to improve quality and increase productivity.

  • Service Engineer

    • Sep 2015 - Dec 2020

    As a specialist in SMA Solar Technology products, I bring expertise in Central Inverters, PV and BESS systems, plant controllers, string inverters, and off-grid systems. My role involves:• Installing, commissioning, maintaining, and troubleshooting solar central inverters, plant controllers, and BESS systems.• Conducting regular inspections and preventive maintenance.• Diagnosing and resolving technical issues to minimize downtime.• Collaborating with teams to enhance system performance.• Providing technical support and training to customers.• Keeping accurate records of maintenance activities.• Staying updated with industry advancements to improve service delivery.

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  INDURA S.A Grupo Air Products

  • Camino Melipilla 7060, cerrillos

  • Técnico en Electrónica Industrial

    • May 2011 - Aug 2015
    • Camino Melipilla 7060, cerrillos

• 

  Custom Coaches Australia

  • 44 Biloela St, Villawood NSW 2163

  • GMAW Welder

    • Dec 2010 - Mar 2011
    • 44 Biloela St, Villawood NSW 2163

• 

  INDURA S.A.

  • Camino Melipilla 7060, Cerrillos

  • Técnico Electrónico

    • Dec 2006 - Aug 2010
    • Camino Melipilla 7060, Cerrillos