Experience

• 

  Milton S Eisenhower Library

  • Eisenhower Express Coordinator
• 

  BCPL

  • United States
  • Libraries
  • 500 - 600 Employee

  • Circulation Assistant II

    • Mar 2012 - Present

    Work the Accounts desk to resolve issues customers have with their accounts regarding fines, overdue materials, missing materials, helping customers use Checkout machines, work the desk in the Returns Room, where customers return library materials (such as books, DVDs, CDs, magazines, audiobooks, etc), working closely with Circulation department and Library department to provide optimum customer service at the Accounts desk, shelve books, assist in training of new Circulation staff, help customers locate library materials.

  • Circulation Assistant I

    • Aug 2002 - Mar 2012

    Shelved and returned library materials brought in by patrons, provided customer service.

• 

  Brookes Publishing

  • Customer Service Specialist

    • Jun 2007 - Jul 2016

    Providing customer service to inbound callers. Help customers identify their needs. Work with customer service department in processing customer orders that we receive via phone, mail, fax, email and our website as well as implementing customer data into our database. I work closely with our sal...

• 

  Infinity Broadcasting/ CBS Radio

  • Promotions Assistant

    • 2005 - 2008

    Assisted in the day to day operations of the promotions department at various radio stations, worked with the department to increase station awareness through contests and games at local radio events.