Experience

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  Oxygen Technologies

  • Winnipeg, Manitoba, Canada

  • IT Support Technician - Tier 2

    • Mar 2024 - Present
    • Winnipeg, Manitoba, Canada

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  365 Technologies Inc.

  • Winnipeg, Manitoba, Canada

  • Technical Support Technician

    • Nov 2022 - May 2023
    • Winnipeg, Manitoba, Canada

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  Telexperts

  • Winnipeg, Manitoba, Canada

  • Technical Support Specialist

    • Jul 2022 - Aug 2022
    • Winnipeg, Manitoba, Canada

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  Epic A Bell MTS Company

  • Winnipeg, Manitoba, Canada

  • Contractor

    • May 2021 - Dec 2021
    • Winnipeg, Manitoba, Canada

    Server building and imaging, imaging and installing hardware and software on PCs, Powershell and VBA scripting, training, moving boxes and shipping.

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  Epic A Bell MTS Company

  • Winnipeg, Manitoba, Canada

  • Specialist, ICT Customer Support

    • Mar 2019 - Apr 2020
    • Winnipeg, Manitoba, Canada

    Worked with various IT technologies: Building servers, imaging PCs, Powershell and VB scripting, troubleshooting PC, server, and network issues both remotely and in person. and training. Used ticketing systems to track the resolution of issues. Assisted with project planning.

• 

  Prophet Business Group

  • Winnipeg, Manitoba, Canada

  • IT Consultant

    • Oct 2018 - Mar 2019
    • Winnipeg, Manitoba, Canada

    Support for PCs, servers, and network infrastructure over the phone and in person. Sales of hardware and software solutions.

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  Manitoba eHealth - Winnipeg Regional Health Authority

  • Winnipeg, Canada Area

  • Account Management Analyst

    • Dec 2015 - May 2018
    • Winnipeg, Canada Area

    Processed requests to Add, Change, and Terminate accounts within Active Directory. Gave shared drive access and added application access. Documented all changes in Remedy. Created and updated documentation. Programmed PowerShell scripts to automate some functions.

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  Paradigm Consulting Group

  • Winnipeg, Canada Area

  • Account Management Analyst

    • Oct 2015 - Dec 2015
    • Winnipeg, Canada Area

    Contracted to Manitoba E-Health. Processed requests in Remedy to Add, Change, and Delete users in Active Directory and Microsoft Exchange in a Health Care environment.

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  Hewlett Packard Enterprise

  • Winnipeg, Canada Area

  • Service Desk Agent

    • Jun 2014 - Oct 2015
    • Winnipeg, Canada Area

    Answered calls regarding workstation, network, account, and application issues. Supported Microsoft Office. Processed tickets to Add, Change, and Remove users. Processed Purchased Orders.

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  Hewlett-Packard

  • Computer Operator

    • Aug 2012 - Apr 2014

    Running and managing Unix and Mainframe batch jobs. Managing and printing enterprise print. Maintenance of a enterprise printer. Sorting print, delivering print.

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  Kelly Services

  • Operator

    • Nov 2006 - Nov 2011

    Contracted to IBM for 5 years doing Mainframe and Unix Operations.

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  Faneuil Inc

  • Technical Support Representative

    • May 2004 - Jun 2006

    Supported customers using VOIP devices with call quality, internet connection issues, billing, and general inquiries.

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  Convergys

  • Winnipeg, Canada Area

  • Technical Support Representative

    • Sep 1999 - Nov 2002
    • Winnipeg, Canada Area

    Supported clients via phone, e-mail, and chat with issues with internet access, e-mail, firewall and anti-virus troubleshooting,