Experience

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  SPT Computers

  • Bronkhorstspruit Gauteng South Africa

  • Remote Support Engineer

    • Apr 2014 - Present
    • Bronkhorstspruit Gauteng South Africa

    Responsible for Remote support, logging all support on job cards and invoicing clients.Also doing on site support. and creating I.T. Documentation for every client.Handles sales at the I.T. counter and taking in all stock that is delivered, entering it in the financial system, checking prices, printing the appropriate labels and displaying them on the shelves.Repairing Personal computers and laptops in the workshop.All network support and troubleshooting.Handle all IT enquiries by phone, email or in person.

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  Novell

  • Mosselbay Western Cape South Africa

  • IT Software Consultant

    • Feb 2008 - Sep 2013
    • Mosselbay Western Cape South Africa

    A Software Company that created Software to manage all kinds of rentals which is integrated to Pastel. Property Management, Equipment hire, Hospitality software for Hotels and lodges. They also wrote software to manage Customer relations, Access control, Point of sale and Vehicle hire.; Responsible for doing software demonstrations to potential clients. Installing and setting up the Novtel Software and integrate it to Pastel accounting and setting up the necessary accounts in Pastel.This also included installing and registering Pastel.Training new clients to use the software properly, and delivering after sales support.Fix all clients Network setup and workstations to make sure software operation works properly.Setting up remote access to client Networks in order to supply support-on-demand, and to enable clients to work remotely, (mostly from the different branches), to their server.Supplied recommendations to clients on best practices for running I.T. Networks.They developed software for different kinds of rentals, like1) Vehicle hire - for vehicle hire companies like "Select car hire"2) Equipment hire - for renting out construction equipment, Toilet hire software and Plant hire (big earth moving equipment).3) Property Rentals - for residential and commercial properties4) Hospitality for Hotels, Lodges etc. This also includes Point of sale, and restaurant and bar software with inventory.All these programs are integrated to the Sage Pastel accounting package.Some of my tasks was to know these programs well enough to write the manuals for them and to give demonstrations about them to potential clients.Had several computers at my disposal, with different Microsoft windows operating systems loaded on them.Loaded new upgrades on all these operating systems and operate the program from start to end, documenting the result of each step.Developed an interest in Cisco Networking and started a self study course and completed the first exam Jan 2012.

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  CCMC Computing Owner

  • Milton Ontario Canada

  • Consultant

    • Jan 2006 - Jan 2008
    • Milton Ontario Canada

    Consulting for various clients. My latest client was an ACE school. The project is to install a new Active directory Network, complete with Designing: Active directory, the File structure, network Security, Wireless security and backups.Previous clients included Microsoft Exchange 2003, installed SMTP servers in the DMZ, creating security plans for Exchange that included anything from installing a tier protection system like:First place the “black box” solution to filter spam and malware, secondly secure the SMTP servers by locking them down to receive SMTP messages only, third installing a anti virus that “plugs into” Microsoft exchange running on the exchange server.I do complete designing, installation, maintenance and troubleshooting of active directory, LAN networking and Exchange and handling projects in a team environment. Change control and network documentation is one of my top priorities.

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  Comark Inc

  • Mississauga Ontario Canada

  • Senior LAN Analyst

    • Aug 2000 - Jul 2006
    • Mississauga Ontario Canada

    A holding company for 3 Canadian banners (Cleo, Ricki’s and Bootlegger) with 300 retail stores, 3 National offices and 3 U.S. banners (Maurices, Eastern Mountain Sports and Hub). Comark has recently divested itself of these businesses.; Reported to the Director of IT providing IT services to 750 workstations nationally. Led the team and managed all IT initiatives, as the Senior Technician for the Centre of Excellence (COE). Controlled change management and policies regarding servers and services offered from the Facility Manager in Atlanta USA. The centralization of services was the primary focus then.Instrumental in the change management process as the holding company systematically divested itself of their banners. Led the process to extract the companies and separate services from the different divisions.Played a key role after the separation when the Facility Manager was moved from Atlanta to Mississauga and an advisory role to the new owners in advising them of their data and systems requirements. Planned and divided equipment and assigned them to the different companies, setting up new services for each new company without interrupting any of those services.Led many significant projects that were implemented with great success.Experienced in installing, setup and maintaining IBM Director to monitor POS register status at all stores. It is also used to do minor system setting changes.Implemented Exchange system, Proxy server, intranet and Antivirus system services for POS registers in all stores.Also changed from a Novell network to Microsoft Windows 2000 active directory network. Implemented DNS, DHCP, WINS and automated workstationUpgraded the Exchange 5.5 email system to Exchange 2003 successfully.Installed and maintained the cabling system at Comark’s new office in Mississauga.Took great pride in maintaining servers and keeping up-to-date documentation on all servers and systems.

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  I.T.I Solutions

  • Midrand Gauteng South Africa

  • Technical Support Specialist/Novell Network Administrator

    • Jan 1997 - Mar 2000
    • Midrand Gauteng South Africa

    An IT company that provided complete solutions to businesses. They specialized in developing custom database applications running on IBM AS/400 and RS6000 servers. They also sold and installed complete network solutions. Providing Cabling, Microsoft or Novell Networks depending on the client’s preference and providing all software, servers and workstations as needed.; Worked closely with the Marketing and Sales Departments in securing large contracts. Met with the client to determine their IT requirements and played a key role in the entire planning process by providing consultative services in order to customize their specifications and to fulfill the “complete technical solution.”Organized and physically installed the solution that was decided on.Provided information about the latest Networking and hardware technologies.Provided quotes to clients as well as ongoing support and after sales troubleshooting and maintenance in order to deliver quality customer service.Completed the IBM technician course and became a certified IBM technician.

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  City Council of Pretoria

  • Pretoria Gauteng South Africa

  • Computer Technician and programmer

    • Jan 1990 - Jun 1996
    • Pretoria Gauteng South Africa

    Local government which provides essential services to the capital city of South Africa (Pretoria) and surrounding areas.; Reported to the Head of the computer department, and worked in a team environment of 100 members.Started out as a Cobol programmer on the mainframe, writing programs to create custom reports and control systems. Was trained “in house” on Cobol programming.Started the first Novell network in the City council. Did Novell CAN training on Novell 2.15.Upgraded the Novell network to Novell 3.11Was responsible for file structure, setting up users, network security, printing and troubleshooting any and all problems resolutions.Specialized in Novell Networks in 1992/1993.MasterCNE Messaging and MasterCNE Connectivity.Completed several MCSE courses including Active Directory, Exchange and MS Security.Also completed a Project Management course in 2002.Completed Cisco ICND1 course in Jan 2012.System ExperienceHARDWARE IBM PC and compatibles

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  Head Ofiice of the Dutch Reformed Church of Africa

  • Pretoria Gauteng South Africa

  • IT Manager

    • Jan 1994 - Jan 1996
    • Pretoria Gauteng South Africa

    They provide financial, printing, charity and other administrative services to all the Reformed Churches and old age homes across Africa and South Africa..; Reported to the CFO.Planned setup and installed the Novell network.Managed two Data typists and a team of 7 in the Printing Department who handled a volume of up to 1000,000 pages/day (including printing, collating and binding):Created a system to retrieve printing costs per print job which provided a more effective way of allocating costs back to the client.Purchased all printing stationary.Purchased all stationary and was accountable for managing the Budget for both departments.