Experience

Dominion Voting Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager - Salesforce Administration

  • Feb 2018 - Present

  Toronto Full responsibility, and sole responsibility, for all aspects of SalesForce administration including, business requirements, solution design, development, implementation and training. Transitioning company from Classic UI to Lightning. Solely responsible for data architecture and data quality, including metadata standards. Responsible for Salesforce side of Salesforce/GreatPlains integration implementation and support, using SmartConnect. Responsible for selection, configuration and… Show more Full responsibility, and sole responsibility, for all aspects of SalesForce administration including, business requirements, solution design, development, implementation and training. Transitioning company from Classic UI to Lightning. Solely responsible for data architecture and data quality, including metadata standards. Responsible for Salesforce side of Salesforce/GreatPlains integration implementation and support, using SmartConnect. Responsible for selection, configuration and implementation of AppExchange packages including DLRS, Conga Composer, SDocs and other packages. SME for Salesforce for Docusign implementation project.

• CRM Specialist

  • Mar 2013 - Feb 2018

  Toronto, Ontario Full responsibility, and sole responsibility, for all aspects of SalesForce administration, requirements, development, implementation and training. Responsible for data architecture and data quality. Daily use of Jitterbit for SalesForce for data maintenance. Developed custom objects and related workflow rules. Developed all reports and dashboards, Responsible for all aspects of implementation of SteelBrick CPQ, Oracle CPQ ( Big Machines Express ), Drawloop, Rootstock ERP and… Show more Full responsibility, and sole responsibility, for all aspects of SalesForce administration, requirements, development, implementation and training. Responsible for data architecture and data quality. Daily use of Jitterbit for SalesForce for data maintenance. Developed custom objects and related workflow rules. Developed all reports and dashboards, Responsible for all aspects of implementation of SteelBrick CPQ, Oracle CPQ ( Big Machines Express ), Drawloop, Rootstock ERP and MapAnything. Responsible for third party app selection, installation/integration, training and support. Responsible for SalesForce Mobile administration. Just getting myself gently into Apex and VisualForce. Learned Constant Contact application and became administrator. Developed and implemented Email and Survey campaigns.



AutoTrader.ca

• Canada
• Online Audio and Video Media
• 700 & Above Employee

• Business Solutions Architect

  • May 2005 - Mar 2013

  Toronto - led the IT team that delivered a highly successful SalesForce service cloud implementation. Key member of team that delivered sales cloud. - Led requirements gathering sessions with business management, documented and delivered detailed requirements. - achieved SalesForce Administration certification. - developed all SalesForce training documentation and co-led training sessions for over 50 users. - wrote functional test cases and executed quality assurance tests. -… Show more - led the IT team that delivered a highly successful SalesForce service cloud implementation. Key member of team that delivered sales cloud. - Led requirements gathering sessions with business management, documented and delivered detailed requirements. - achieved SalesForce Administration certification. - developed all SalesForce training documentation and co-led training sessions for over 50 users. - wrote functional test cases and executed quality assurance tests. - responsible for data migration requirements and and data quality. - developed business requirements for a number of other departmental initiatives including Payroll, Finance and Call Centre. Show less



Caro Systems

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • May 2000 - Apr 2005

  Worked for Caro as a consultant to Trader Media Corporation (Auto Trader). Jack of all IT trades - programming, analysis, data modelling, QA, release management. Great time!



Castek Software Inc.

• Software Development

• Business Analyst

  • Jan 1992 - Apr 2000

  I was a self employed software consultant running my company CASESYS. I contracted to Castek for about 8 years, providing IEF/Composer/Coolgen software development and system analysis skills.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Software Developer

  • Jan 1990 - Dec 1991

  Left Esso to pursue a self-employed path. Took my IEF skills to Bell Canada, where I worked at Trinity Square, building software that calculated network requirements. Lots of fun, great people.



Imperial Oil Canada

• IT Analyst

  • Jan 1981 - Dec 1989

  Joined Esso as a programmer (COBOL!) and travelled the classic IT pathway.



Columbia Records

• Music
• 200 - 300 Employee

• Software Developer

  • May 1978 - Dec 1980

  Loved it. Worked as a programmer for a music company. Free records!!! Honeywell!