Experience

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  Managed Care Systems, Inc.

  • Worked remote. Company from Scottsdale, AZ

  • Project Manager

    • Sep 2013 - Dec 2014
    • Worked remote. Company from Scottsdale, AZ

    Worked with a virtual team to complete project and customer service issues. Responsible for monthly billing and billing customer support. Supported customer service and account management with clients.

• 

  Catalyst Solutions

  • Company from Denver, CO. Contract work in Houston, TX at Universal America.

  • Project Manager

    • Jul 2011 - Dec 2011
    • Company from Denver, CO. Contract work in Houston, TX at Universal America.

    Responsible for Sales & Marketing Medicare Readiness project plan. Scheduled project time lines and milestones. Communicated project deliverables to team members and reported project results weekly to senior management. Identified and resolved issues and conflicts within the team members. QA project time lines within multiple departments to ensure project deliverables were completed timely.

• 

  Scott & White Health Plan

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Director of Enrollment & Billing

    • Mar 2007 - Jun 2011

    Managed department of 30 staff to ensure group, individual and Medicare members received health care benefits timely. Familiar with CMS, Medicare and the Affordable Care Act aspects including enrollment regulations, monthly reporting time lines and open enrollment policies. Project managed multiple departments to implement new products or processes thus improving customer service. Accountable for monthly billing. Responsible for department yearly budget including preparation, balancing and reducing expenses. Created department policies and procedures including operating procedures. Implemented and monitored department quality assurance program to ensure department’s data accuracy of 98% was maintained. Responsible for department staffing, including hiring, firing and evaluations. Answered all department plan appeals.

  • Administrator of Large Accounts

    • Aug 2004 - Mar 2007

    Coordinated health plan information among multiple departments to respond to large group employer's Request for Proposal (RFP). Developed data base of response information thus reducing RFP response from 30 to 14 days. Coordinated quarterly news letters.

• 

  Texell Federal Credit Union

  • Marketing Manager

    • Dec 1998 - Aug 2004

    Served on Senior Management Team. Responsible for marketing campaigns thus increasing membership by 20%. Facilitated marketing and public relation events and business development activities. Launched numerous projects increasing monthly profit by 5%. Coordinated community volunteer projects.

  • Information Systems Manager

    • Aug 1995 - Dec 1998

    Managed operations of the information systems department and all computer peripherals with minimal downtime. Responsible for Disaster Recovery Plan and testing procedures. Served as project manager implementing numerous projects.