Experience

• 

  Ricoh Australia

  • Sydney, New South Wales, Australia

  • Professional Services Consultant

    • Aug 2015 - Present
    • Sydney, New South Wales, Australia

    • Lead Implementer for large and small implementations• Implementation Documentation for Configurational and Customer Completion Documentation• Planning/Architecting implementations on small to medium sites• Site upgrades – Working with the client to arrange requirements. Assisting with documentation change control and the upgrades.• Solution Software Training

• 

  Canon Australia

  • Sydney

  • Professional Services Consultant

    • Nov 2011 - Jan 2015
    • Sydney

    • Pre/Post Sales Enterprise software – as a PS consultant I was responsible for setup & demonstration of Enterprise software for Sales purposes. Provided post – implementation service to suit the client’s changing requirements. • Solution design – Acted as technical lead on projects, this included investigation into the clients current infrastructure, and configured a solution based on their environment.• Software customisations – Create project checklists based on client requirements, organise the developers to create the customisation, and finally test and implement them. • Business analysis – Worked on required analysis in projects in order to propose a solution design for each site. This covered hardware, software and network configuration requirements specific to each client. Also covering “High-Availability” and Disaster Recovery Plans.• Project management – I project managed the rollouts for small projects. For large Enterprise rollouts, I was responsible to integrate a Project Plan in line with the nation-wide rollouts of the hardware.• Project delivery – Successfully delivered a variety of projects, from small client quick projects through to larger enterprise projects with up to a 22 server environment. • Software support – Provided all support (onsite and remote) for any product issues that were experienced during the deployments of the client site roll out.• Nation-wide roll outs for large Corporate environments – I was responsible for four of the Enterprise rollout which were nation wide, involving multiple servers and multiple client rollouts.• Fault Diagnosis and rectification

• 

  C U on Screen

  • Company Director

  • Videographer and Editor

    • May 2010 - May 2012
    • Company Director

    • Attracting and negotiating with potential clients, advertising through the internet and industry conventions• Managing and liaising with clients to ascertain product specifics and subsequent changes throughout the production, administering change protocols under time restraints• Formulating clear communication of client specifics, providing cost effective quotes, copyright requirements and industry costs• Overseeing accounts receivable / account payable ensuring financial stability• Conceptualised and managed the company website and content (http://www.cuonscreen.com.au)• Video editor / Video Compositor / CGI creator, requiring explicit knowledge of high-end video editing and compositing software• Scripting, Producing, Directing and Filming within client specifications, establishing a creative product for entertainment or potential clients• Manage TV commercials bookings which included – ingesting the video footage in the correct specification to the online server, payments and scheduling time for the commercials to be aired, dealing with FreeTV & DubSat to have the commercials played on Free-to-air and Cable TV Stations • Training and up-skilling staff for OS, video editing and CGI Software (Mac OSX, Final Cut Pro Apple Motion 4 & 5 and Adobe After Effects)• Established and maintained company Domain, e-mail and dropbox• Setup and maintained in-house Internet connection, gigabit wired and Wireless network, Server, workstations, laptops and storage solution

• 

  CSC - Computer Sciences Corporation

  • Macquarie Park

  • Systems Management Engineer

    • May 1999 - May 2010
    • Macquarie Park

    CSC Project Team Leader for Unicenter Toolset RolloutsProject Manager for IT RelocationsSMS / SCCM installer / implementerSQL AdminSQL Report writerTeam Leader for Field ServicesSenior Escalation Point for Field Services

• 

  Servcorp

  • MLC Center Sydney

  • Call Accounting Software Technician

    • May 1996 - May 1998
    • MLC Center Sydney

    • Maintained Calldata Systems software for 13 offices throughout Asia and Australia (which included travel).• Programmed the phone rate tables for 10 different countries for various different phone carriers. • Travelled extensively through Asia and Sri Lanka collecting Phone carriers pricing tables and created and maintained the costing tables to cost the calls for the country the systems were in.• Maintained the call logging information databases• Made up SMDR (Station Monitoring Data Recording) cables from the PABX/PBX to the com-port of the call accounting PC.• Maintained reports for billing

• 

  Calldata Systems

  • Milsons Point, Sydney

  • Call Accounting Software Technician

    • 1994 - 1996
    • Milsons Point, Sydney

    • Installed & maintained Calldata Systems software Australia wide.• Sales of the Calldata Systems Software.• Phone & Remote support of Calldata Software• Wired up SMDR (Station Monitoring Data Recording) cables from the PABX/PBX to the com-port of the call accounting PC.• Trained users in the use of the software

• 

  Bull Information Systems

  • Davidson, Sydney

  • Repair Technician

    • 1992 - 1994
    • Davidson, Sydney

    • Fault Diagnosis, component-level repair & upgrade electronic & electromechanical assemblies including printers, EFTPOS terminals, misc. parts of the ATMs.• Maintain job completion and quality assurance forms.• Repair of floppy disk drives and PC peripherals.

• 

  Westpac

  • Artarmon, Sydney

  • Repair Centre Team Leader / Installation Officer

    • 1988 - 1992
    • Artarmon, Sydney

    • Team leader of the ‘Repair Center’ for Branch Terminals and Printer and EFTPOS machines• Installing / Setting up ATMs• Installing / Setting up EFTPOS Machines• Servicing Branch Terminals & IBM Controllers• Managed the implementation of the Branch Refurbishment Project for the Branch Teller Terminals, network and controllers.