Experience

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  Metrolinx

  • Senior Manager, Program Design, Lean Centre Of Excellence

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  Metrolinx

  • Senior Manager, Program Design, Lean Centre of Excellence

    • Aug 2023 - Present

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  CS Consulting

  • Oakville, Ontario, Canada

  • Co-Founder

    • Oct 2022 - Aug 2023
    • Oakville, Ontario, Canada

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  Kaizen Institute New York

  • Switzerland
  • Business Consulting and Services
  • 400 - 500 Employee

  • Partner and Managing Director

    • Jan 2019 - Apr 2022

    • Lead the business operations with defined action steps/plans, a realistic timeline, and clear goals to support strategies required to maximize the performance of the organization related to Lean Continuous Improvement Consulting• Manage operational budgets, financial reporting and resources for each short- and long-term contract and services, P&L, operational strategy, pricing strategies, quoting and estimation, defined offerings & delivery models, impact analysis, supplier strategy, inventory management, client/partner onboarding, customer relationship management, brand management, account management, vendor performance management, contract/proposal management, forecasting & capacity planning• Develop, implement, and manage national sales and business development strategies, ensuring overall alignment with corporate objectives including outlining expectations for sales, gross margin, and pricing for the business• Lead, inspire, develop, and motivate the sales team to conduct market research, identify and actively pursue opportunities to develop new business and channels that maximized growth targets and are consistent with business strategy• Act an executive-level coach GROW Model and Kata; coach and develop 8 internal lean experts to Green Belt and Black Belt levels• Perform people management, workflow management, coaching, training, development, performance management, and completing performance appraisalsHighlights:• Achieved top-line revenue growth of 50% in year 2 and 25% in year 3• Drove innovation into sales and marketing flows utilizing Kaizen Institutes proprietary Growth and Innovation Model• Reduced WIP inventory by 75% resulting in over 4 million in cost savings• Improved equipment reliability through TPM deployment resulting in an additional 17% in capacity• Led the Brownfield 2P lean redesign freeing up 10% of the total sq footage, preventing the need to acquire additional warehouse space

  • Senior Consultant

    • Jan 2017 - Dec 2018

  • Director/Business Development Lead/Consultant

    • Sep 2012 - Dec 2016

    • Performed business development, sales, and account management activities including relationship management & end-end communication with customers, effectively collecting customer requirements, managing customer expectations to identify the key account and business opportunities, and developing category channel sales strategy to provide the highest standard Lean Continuous Improvement Consulting• Prepared sales plans and campaigns, business plans, P&L, spends against budget, product development plans, resource forecasts, and performed tracking to grow the business• Created informative presentations, presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, conferences, and other customer-facing events or meetings to cultivate new relationships geared to achieve business growth objectives• Provided training on consultative sales techniques and account planning (including account profiling, account positioning strategy, marketing strategy, customer needs analysis, service improvement planning, and long-range account management strategies• Performed people management by ensuring the allocation of appropriate resources, the commitment of staff to the achievement objectives and targets, managing performance, and appraisals, succession planning for workplace diversityHighlights:• Led the Greenfield 2P lean design for coffee bean roasting facility reducing overall design and construction costs by $11 million• Reduced search time for student files by 100% while introducing level loading and response time of acceptance letters to prospective students by 40% for the admissions department at high profile university; department won the Service Excellence award for their work on the project• Managed the process improvements to standard work from customer request through to the print shop led to a 10% productivity improvement for the 16-person group; utilized 5S to free up approximately 10% of the total work area

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  Group Lean

  • Director

    • Jul 2011 - Aug 2012

    • Performed all aspects of customer management including the execution of sales strategy, driving net sales, budgeting, forecasting, P&L management, analytics, relationship management, and strategic business planning for the assigned customers for Lean Continuous Improvement Consulting• Took ownership of your assigned customers including implementation and onboarding, ensuring retention and maintaining overall customer satisfaction• Acted as a trusted advisor to customers and drive continuous value of marketing strategy; understood the goals and objectives of customers and helped them achieve success and identify and develop expansion opportunities• Acted as an executive-level coach for GROW Model and Toyota Kata for various clients; coached and mentored client leads and certified candidates to Yellow/Green/Black Belt levels.• Performed employee development & management including recruitment, training/coaching, resourcing planning, issue reporting/closure to meet the Service Level Agreements (SLA’s)Highlights:• Certified 21 University staff members to Yellow Belt level• Led the implementation of process improvement initiative that decreased maintenance team’s turnaround time by 21% through redesign of 50,000 sq ft shop

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  Lean Velocity LLC

  • VP, Business Transformation

    • 2009 - 2011

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  Plitron Manufacturing

  • Plant Manager

    • 2008 - 2009

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  Standex Electronics

  • Director of Continuous Improvement

    • 2005 - 2008

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  Solutions Plus

  • Senior Consultant

    • 2002 - 2005

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  Data Cable

  • Plant Manager/Lean Champion

    • 2000 - 2002