Experience

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  Erickson Retirement

  • Director Of Dining Services

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  Erickson Retirement

  • Tinton Falls, NJ

  • Director of Dining Services

    • Dec 2005 - Present
    • Tinton Falls, NJ

    • Implemented multiple programs that enhanced the lives of residents living in Health Care Facility, sustaining the highest year over year results for resident satisfaction more than any other facility metrics.• Created employee engagement process that drove bottom up decision making and employee recognition programs which improved employee retention by 15 % over six years• Developed dining programs that created distinctive dining for three locations while serving 1250 retirement community residents, 90 assisted living residents, 80 skilled nursing residents daily. Which improved resident satisfaction by achieving second highest score in community 12 year history• Created and manage $7.2 million expense budget that drove efficiencies in FTE and streamlined processes. Reduced exempt level FTE by 20% and non exempt FTE by 7% while not impacting resident satisfaction as mentioned above.• Manage all aspects of foodservice with 300 employees to effectively run three dining venues, health care, catering, convenience stores and vending operations.

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  Sodexo

  • Client: Presbyterian Homes of NJ, Skillman, NJ

  • Food Service General Manager

    • Nov 2003 - Dec 2005
    • Client: Presbyterian Homes of NJ, Skillman, NJ

    • Lead a team that opened a new construction facility with 300 retirement community apartments, 60 assisted living rooms, and 40 skilled nursing beds. • Created programs and resident driven menu choices in the affluent suburb of Princeton, NJ• Developed team of 5 managers with resident focus training, communication and problem solving skills with 100% management retention for client• Created high performing team while mentoring new managers in Sodexo region. Awarded “Life Saver award” for supporting district in training and orientation of new General Managers• Appointed district safety inspector after 1 year of employment• Manage $1.5 million expense budget and maintain below budget transactional cost.

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  Riveredge Resort Hotel

  • Alexandria Bay, NY

  • General Manager

    • Oct 1990 - Jan 2003
    • Alexandria Bay, NY

    • Managed all aspects of hotel with management team of 12 to established and maintained 4 Diamond rating from AAA travel guide for 13 consecutive years• Established high energy lounge, full service restaurant, 4 Diamond rated Jacques Cartier fine dining room, room service, banquet/ catering department.• Managed sales and marketing of theme weekends that drove off season occupancy rates up by 15%• Created Wine Spectator Award of Excellence wine list for 8 consecutive years which increased sales by 20% over 8 year period and gave national exposure to our 4 Diamond rated restaurant• Created and managed $5 million dollar revenue budget while managing 125 employees