Experience

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  Contigo Technology

  • Austin, Texas Area

  • Sr. Systems Analyst

    • Sep 2017 - Present
    • Austin, Texas Area

    -Provide top level escalation support for wide range of technologies; from firewalls to server operating systems-Work with support vendors on high level issues-Coach and mentor employees across all teams-Hold training sessions on areas of technology that benefit the performance of other teams-Assist with creation of internal company procedure and policy-Consult with sales, product deployment, and internal engineering teams regularly-Leading expertise in firewall technologies(SonicWall and Cisco ASA), networking (VLANs, trunking, etc), Microsoft Exchange 2003-2013 with hosted antispam (Barracuda), Active Directory (Group Policies, DNS, etc), plus many other technologies-Develop, deploy, and maintain colocation services for internal systems and hosted services for customers-Maintain internal infrastructure; including wireless, VPNs, internet, virtual hosts, firewalls, etc-Provide onsite installation services including deploying servers, access points, switches, firewalls, racks, minor structured cabling, etc

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  mindSHIFT, a Ricoh company

  • Austin, TX

  • Sr. Systems Escalations Analyst (Customer Engineer III)

    • Jul 2011 - Aug 2017
    • Austin, TX

    -Senior member of a team of subject matter experts (SMEs)-Provide top level escalation support for wide range of technologies; from firewalls to server operating systems-Work with support vendors on high level issues-Coach and mentor employees across all teams-Hold training sessions on areas of technology that benefit the performance of other teams-Assist with creation of internal company procedure and policy-Consult with sales, product deployment, and internal engineering teams regularly-Leading expertise in firewall technologies(SonicWall and Cisco ASA), networking (VLANs, trunking, etc), Microsoft Exchange 2003-2013 with hosted antispam (MX Logic), Active Directory (Group Policies, DNS, etc), plus many other technologies-Maintain a lab environment as a functioning company so that solutions to issues can be tested before deployed into production (SAN, Firewalls, layer 3 switching, ESX cluster, etc)

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  CU*Answers

  • Grand Rapids, MI

  • Technical Account Manager

    • Jul 2009 - May 2011
    • Grand Rapids, MI

    -Oversaw Managed Services for 18 clients, Managed Services include configuration and support for: -SonicWall firewalls, email security appliances, SSLVPN devices, SonicPoint wireless access points -Basic Cisc -router maintenance -Dell and HP servers with Microsoft Windows Server 2003 and 2008 Small Business, Standard, orEnterprise, Microsoft Exchange 2003, 2007, and 2010 -HP, Netgear, Cisco, 3com managed switches -Zenith Infotech BDR and ARCA continuous backup-to-disk systems -Trend Micr -Antivirus clients and servers -Symantec Backup Exec -Microsoft Windows XP and 7 operating systems -Utilize Managed Workplace from Level Platforms t -monitor servers and SGMS from SonicWall tomonitor firewalls -Workstation and Server patch management utilizing Windows Server Update Service (WSUS) -Mobile email device support including BlackBerry Enterprise Server Express installation andmanagement, Apple iPhones and iPads, Google Android devices-Assisted clients with data collection for audit purposes-Assisted clients with the mitigation of vulnerabilities from internal and external scans-Assisted clients with the purchasing of their technology needs-Provided end user support and coaching t -both internal and external users-Traveled for onsite work including installation of servers, network equipment, workstations and onsite support

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  Total Plastics, Inc.

  • Kalamazoo, MI

  • Application and End-User Services Manager

    • Jul 2006 - Mar 2009
    • Kalamazoo, MI

    -Oversaw Help Desk operations for 250 users in 18 locations and managed 2 Help Desk employees-Provided support to end users in the selection, procurement, usage, and maintenance of softwareprograms and hardware including PCs, laptops, printers, copiers, and any other peripherals including Microsoft Windows XP and Vista, and Microsoft Office 2003 and 2007-Managed and maintained Cisco products from routers, switches, ASA firewalls, VPN, Call Manager, Unity Voicemail, to wireless access points-Managed and maintained Microsoft Server 2003 and 2008 environments; including file shares, Printer Deployment, Active Directory, Terminal Servers, Group Policy, Exchange 2003, backup-to-disk and backup-to-tape with off-site storage-Managed and maintained Trend Micro and Symantec Corporate antivirus clients and servers-Managed and maintained Trend Micro Internet Gateway Security device (website security), Trend Micro InterScan Messaging Hosted Security solution (Anti-spam service), and Barracuda Web Filter-Managed and maintained IBM RS6000 with AIX 4.3 operating system-Experience with VMWare ESXi, Server, Workstation and Player-Managed the development, implementation, installation, security, and operation of information andfunctional systems for company's new ERP software called Vantage by Epicor-Developed and maintained corporate information systems' Sarbanes-Oxley controls and policies-Performed regular compliance audits with internal and external auditors-Negotiated relationships with contractors, vendors, and suppliers-Implemented and maintained internal company website (intranet) and custom web based search engine for prior ERP system using VB Script and MSSQL-Experience with supporting Apple Macintosh desktops and laptops with OSX operating system-Responsible for corporate building alarm system-Helped maintain departmental spending and budget performance

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  RG2, LLC. And R & G Mold & Engineering, Inc.

  • Grandville, MI

  • Information Technology Manager

    • Oct 2004 - Jul 2006
    • Grandville, MI

    -Supported and trained 25 end users with desktop/peripheral concerns-Established a yearly technology budget-Negotiated a computer equipment lease with a leading computer manufacture-Purchased and maintained a server with Microsoft Windows Small Business Server 2003-Maintained Exchange 2003, Active Directory, Group Policy, Backups, Device Licensing, File Shares-Created and set up company website, FTP site, and VPN access-Installed and maintained company peripherals; printers, faxes, copy machines-Installed and maintained network; wall jacks, Ethernet cabling and switches, fiber optic cabling and equipment, wireless access points-Maintained phone system; installed new phones, phone lines, power ringer-Installed and maintained a Computerized Maintenance Management System (CMMS)-Created accounts with manufactures and suppliers for computer supplies and parts-Installed and maintained Linux web filtering proxy server and a Linux dedicated firewall-Assisted in CNC computer repairs and communications troubleshooting

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  Corporate Technologies LLC (aka Computer Products and Resources)

  • Grand Rapids, MI

  • Customer Service Engineer

    • Aug 2003 - Feb 2004
    • Grand Rapids, MI

    Part of Steelcase, Inc. Microsoft Windows 2000 upgrade team-Performed backups, Microsoft Windows 2000 upgrades, reinstalled existing end user software, and provided training for new operating system-Performed computer hardware upgrades; hard drives, RAM, CPUs to meet minimum requirements-Performed service calls for desktops, laptops, printers, software, and other peripherals-Traveled to regional sales offices to perform upgradesTransferred to Johnson Controls, Inc. in Holland, MI after Steelcase, Inc. project completed-Part of HP Desk-Side Support Team-Performed service calls for desktops, laptops, printers, software, and other peripherals-Separated off lease equipment and prepared it for the return to the leasing company

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  Verizon Wireless

  • Grand Rapids, MI

  • Senior Service Technician

    • Mar 1998 - Sep 2002
    • Grand Rapids, MI

    -Resolved escalated customer issues with cellular phone service and equipment-Cellular phone technical support for the customers and sales staff-Performed circuit and mechanical repairs on cellular phones-Ordered supplies for cellular phone repairs, vehicular installation parts, and special requests for individual customers-Maintained the balance of a corporate purchasing card-Assisted the other technicians with processing manufacturers' warranty repairs-Assisted and instructed the installation of vehicular cellular equipment-Responsible for scheduling myself and the other technicians-Involved with the inventory system and assisting the inventory staff with audits and part procurement-Installed computer based support programs for cellular phones and trained co-workers to use programs