Experience

• 

  Optix

  • Warrenton, Va

  • Implementation Specialist

    • Jan 2020 - Present
    • Warrenton, Va

• 

  Motionsoft, inc.

  • Rockville, Maryland

  • Technical Support Engineer & Data Conversions

    • Sep 2013 - Jan 2020
    • Rockville, Maryland

    --Review escalations from Tier 1, Debug C# Code and SQL used by application to identify baseline bugs. After issues are identified, create tickets in development ticket environment. Additional: Lead scrum meetings reviewing ticket assignments to developers. Also lead ticket review meetings to review any tickets escalated to development by Tier 1/Tier 2 which require more research.Additional: Backup for Conversion Team.--Review client data, clean up as necessary. Create test imports into sandbox environments. Await client review and true-up following test imports. Prepare production import following all cleanup and additional tests. Import into staging database. Monitor as staging database is restored onto Production by DEV OPS team.

• 

  Avectra

  • United States
  • Software Development
  • 1 - 100 Employee

  • Tier III Engineer

    • Sep 2011 - Sep 2013

    --Review escalations from Tier 2, Debug C# Code and SQL for client customizations, Identify baseline bugs, Fix custom code to work with new Service Packs and Builds.Additional: Backup for Upgrades Team.--Apply Service Packs and New Builds to client TEST and LIVE Web and SQL Applications and Servers. Deploy reports to Report servers.Additional: xWeb Support Team.--Provide support for the XML API for both Enterprise and OnDemand Clients. Create detailed workflows and pseudocode to help developers determine how to code against the API.

  • Account Manager / Data Specialist

    • Aug 2008 - Sep 2011

    Creating relationships with new clients by being the first contact after contract signing and checklist completion. Assisting clients with Data Mapping questions and also importing entire customer and member lists into the database application. Scheduling the imports based on server availability and also other imports run by counterpart. Responsible for reaching the monthly goal of 40 Data Import Completions per month. Working with clients regarding XML integrations from corporate sites to the database. Assisting with CSS and HTML coding on Web Sites.

  • Client Services Representative

    • Nov 2007 - Aug 2008

    Provide customer support for 500+ multi-user clients for a web-based Database Management Solution. Keep up to date with knowledge of all aspects of the user interface for both the internal application as well as the external Web Site created through the application. Update and maintain the internal Wiki with regards to netFORUM Team/Pro. Enter and track trouble tickets as reported by clients via phone, e-mail and online support site. Assist in the implementation of clients during their first 30 days of use. Attend and participate in Team meetings with the rest of the Support Team to come up with better solutions for providing support to customers. Assist in the creation of the team’s Process Documentation.