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Chris Mcpherson is a seasoned professional with extensive experience in various roles across multiple industries. He has held positions such as Connections Operations Senior at Energy Queensland and Account Manager / Project Manager at Salesforce, among others. With a strong educational background, Chris holds a Master of Business Administration (MBA) from the Australian Institute of Business and a Bachelor of Arts (BA) from Macquarie University, where he majored in Philosophy and minored in Politics. Proficient in multiple languages, Chris has worked in various locations across Australia, including Cairns, Sydney, and Melbourne.

Credentials

  • Introduction to Project Management
    AdelaideX
  • Analytics Storytelling for Impact
    Microsoft
  • Analyzing and Visualizing Data with Excel
    Microsoft
  • Data Science Essentials
    Microsoft
  • Data Science: R Basics
    HarvardX
  • Essential Mathematics for Artificial Intelligence
    Microsoft
  • Ethics and Law in Data and Analytics
    Microsoft
  • HTML5 and CSS Fundamentals
    W3Cx
  • Introduction to Artificial Intelligence (AI)
    Microsoft
  • Introduction to Data Analysis using Excel
    Microsoft
  • Introduction to Python for Data Science
    Microsoft
  • Microsoft Professional Orientation : Data Science
    Microsoft
  • Microsoft Professional Program : Front End Web Development
    Microsoft
  • Querying with Transact-SQL
    Microsoft

Experience

  • Energy Queensland
    • Cairns, Australia
    • Connections Operations Senior
      • Oct 2006 - Present
      • Cairns, Australia

      Various roles including: Customer Connections Officer, Connections Team Leader, Connections Manager, Connections Coordinator, Senior Officer Process Alignment & Operations Senior.

    • Account Manager / Project Manager
      • 2004 - 2006
      • Sydney, Australia

  • SITA/EQUANT
    • Sydney, Australia
    • Customer Contact Manager for Asia Pacific
      • 2000 - 2002
      • Sydney, Australia

  • Optus Internet
    • Sydney, Australia
    • Call Centre Team Leader / Call Centre Manager
      • 1998 - 2000
      • Sydney, Australia

  • AAMI
    • Melbourne, Australia / Sydney, Australia
    • Various
      • 1991 - 1998
      • Melbourne, Australia / Sydney, Australia

      Roles included: Customer Relations Officer / Claims Coordinator / Technical Claims Officer / Special Claims Investigator / Dispute Resolution Officer / Claims Department Supervisor / Customer Service Centre Manager

Education

  • Australian Institute of Business
    Master of Business Administration - MBA
  • Macquarie University
    Bachelor of Arts - BA, Philosophy Major, Politics Minor

Suggested Services

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Industry Focus. “Utilities”

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