Experience

• 

  A1 Intermodal Inc

  • Lachine, Quebec

  • Business Director

    • Aug 2022 - Present
    • Lachine, Quebec

• 

  Acceed Transport Inc.

  • St. Laurent, QC

  • Export Manager

    • Apr 2019 - Aug 2022
    • St. Laurent, QC

• 

  A1 Intermodal Inc.

  • Lachine, Quebec

  • National Account Manager

    • Aug 2016 - Mar 2019
    • Lachine, Quebec

• 

  Patriot Freight Services Inc. a Transforce Company

  • St. Laurent, Quebec

  • National Account Manager

    • Mar 2016 - Aug 2016
    • St. Laurent, Quebec

• 

  Acceed Transport

  • St. Laurent, Quebec

  • Export Manager, Accounts Payable Manager, Customer Service Manager, Account Manager

    • Aug 2006 - Mar 2016
    • St. Laurent, Quebec

    - Ensure all orders received are loaded and returned as noted on work orders - Communicating daily with steamship lines to ensure equipment is available and released prior to loading date- Before positioning any containers, ALWAYS confirming with warehouse the order number, booking number and loading date, and if different, getting confirmation from clients to ensure any discrepancies are resolved prior to positioning any containers- Vast knowledge of reefer bookings in knowing which terminals they return to and what documents each terminal requires prior to returning (B13, rail billing, commercial invoices, etc)- Keeping in constant contact with numerous warehouses to ensure containers are loaded and returned in a timely fashion- Excellent standing relationships with loading facilities, steamship lines, terminals and clients- Ensuring all orders are positioned prior to documentation cut-off and delivered back to terminal before vessel cut-off while avoiding any additional charges- Ensure all invoices are billed correctly and sent to the correct contacts 24-48 business hours after order is completed- Sending Statement of Accounts to all clients on the first and fifteenth of each month and ensuring any invoices over 45 days are outlined and making necessary arrangement in receiving prompt payments or as a last resort having to place account on hold until all overdue invoices are paid- Keeping good standing relationships with other account managers - Defusing irate customers by finding solutions to problems within day to day activities- Vast knowledge of the province of Quebec and Ontario and ensuring all rate requests are handled in a timely fashion- Ability to develop and increase current client base by phone, e-mail or face to face meetings- Ability to dispatch third party drivers when required- Vast knowledge of Microsoft Office, Excel, Word and Dispatchmate- Excelling in multitasking and staying calm in a stressful environment

• 

  Ontario Ministry of the Environment

  • Toronto, Canada Area

  • Fleet & Assets Coordinator

    • Oct 2002 - Sep 2006
    • Toronto, Canada Area

    • In charge of over $1 million worth of equipment and vehicles for investigators throughout the province of Ontario• Ensuring all invoices pertaining to fuel consumption and vehicle maintenance are paid on a timely fashion• Keeping in constant contact with over 100 managers and employees throughout the province of Ontario ensuring they have all required equipment needed to complete their day to day activities• Having to provide monthly reports to regional managers and Director of Investigations & Enforcement Branch to ensure all equipment and vehicles are being utilized effectively• Having to purchase new vehicles and equipment as required and staying within budget given• Ensuring all maintenance and licensing of vehicles are kept up to date and current• Having to present monthly verbal meeting to board of directors of Investigations and Enforcement outlining current usage of all equipment and vehicles broken down by 6 regions throughout the province of Ontario

• 

  Rogers Communications

  • Toronto, Ontairo & Burnaby, British Columbia, Canada Area

  • Customer Service Representative

    • Nov 1999 - Oct 2002
    • Toronto, Ontairo & Burnaby, British Columbia, Canada Area

    • Handling incoming calls from customers throughout Canada• Having to find solutions to issues pertaining to customers wireless, cable and internet services• In cases of irate customers ensuring to find solutions to retain clients• Meeting and exceeding sales objectives given by management• Following policies and procedures and using them on a daily basis in regards to all calls received• Winner of numerous road runner awards for quality satisfaction and meeting and exceeding customer expectations• Chosen to be sent to Burnaby, BC to open a new call center and being actively involved in training new staff members on wireless services• Chosen to be sent back to Toronto, ON to open new all in one call center and being actively involved in training new staff members on wireless cable and internet service